Customer Service Analyst

6 days ago


Singapore AIA SINGAPORE PRIVATE LIMITED Full time $40,000 - $60,000 per year
The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre.

Responsibilities:
  • Provide consistent and positive customer experience to all walk-in customers.
  • To ensure accuracy and compliance for all customers' requests.
  • Educating customers on the features and benefits of our digital tools.
  • Handle and manage appeals, feedback and first level escalations.
  • Constantly identify process improvements with the objective to improve overall customer experience.
Requirements:
  • At least a diploma or degree of any field
  • Minimum 2 years of experience in customer service, preferably in the insurance industry
  • Have a passion to deliver customer-centric service
  • Good communication skills, strong attention to detail and problem-solving skills
  • Resilient and able to work effectively under pressure
  • A team player with high level of commitment and flexibility


  • Singapore Customer Service Full time $40,000 - $60,000 per year

    Join us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...

  • Project Host

    19 hours ago


    The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per year

    Job Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...

  • Developer/Analyst

    2 weeks ago


    Singapore CUSTOMER CAPITAL CONSULTING PTE. LTD. Full time

    Responsibilities As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients. You will play an important role in You will be responsible for application development, implementation, customer training, support and maintenance for both...


  • Singapore Cartrack Full time

    Business Support Analyst (Customer Service)We are a world‐leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Business Support Analyst to join our team. Our teams are collaborative, vibrant and fast‐growing and all team members are empowered with the freedom to influence our business with ideas...

  • Islandwide, SG

    1 week ago


    Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    Roles & Responsibilities The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre. The CSA is expected to provide high service standards to customers who visit the Service Centre. Responsibilities: Provide consistent and positive customer experience to all walk-in customers....


  • Singapore CSC (Corporation Service Company) Full time

    **Want to be part of something bigger?**: - We do too.Associate Brand Protection Analyst - Mandarin Fluency If you want to contribute to a global success story, you’ll fit right in at CSC. As the world’s leading provider of business, compliance, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ...


  • Singapore Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • Singapore CXC Global Full time

    The purpose of Service Availability Analyst role is to support and assist Service Availability team in the execution and monitoring of IT services availability agreed service levels to meet the needs and requirements of customers and users. The main responsibility of Service Availability Analyst is to analyse, measure and improve all aspects of the...


  • Singapore Autodesk Full time

    Job Requisition ID # - 22WD61613 Position Overview The Export Customer Screening Analyst performs a key role in protecting Autodesk from export and trade compliance violations while balancing the need to expediently provide customers with access to Autodesk Products. The Customer Screening Analyst will work with other analysts and the Export & Delivery...


  • Singapore Mastercard Full time

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...