Assistant Retail Store Manager

1 day ago

Orchard, Singapore RECRUIT EXPRESS PTE LTD Full time $80,000 - $120,000 per year

Job Description

(1) People Management

Recruit & Retention

  • Involved in the recruitment of store team together with HR department
  • Maintain employee turnover and absenteeism

Training & Performance Management

  • Work with Country Manager on individual and store objectives / KPIs
  • Conduct annual, half yearly and quarterly individual performance review with the Store team
  • Provide constructive feedback and constantly provide coaching to the team for improvement
  • Propose internal promotions and transfers when necessary
  • Ensure all new joiners are well-trained and integrated into the environment
  • Work with Training department on training plans and objectives for the store team
  • Coordinate training schedules and follow up with Training department

(2) Sales Management

Drive Sales

  • Responsible for daily store operations, achieving store sales and profitability and ensuring every customer receives great service experience
  • Set and communicate the KPIs to the team during the daily briefing
  • Communicate to the team on hourly sales achievements and take prompt action to achieve final goal when necessary
  • Communicate and ensure that the team is aware of all the brand promotions mechanics and incentives
  • Ensure that complimentary gift wrapping services are introduced, key product launches and initiatives are fully supported
  • Be operationally hands-on, working with the team on the sales floor to achieve KPIs set

Optimize Store Profitability

  • Keep abreast of direct competitors' promotional activities and propose action plan to the Country Manager
  • Analyze the sales, KPIs, store's activity and propose action plan on a weekly and monthly basis
  • Be accountable for cost management
  • Monitor the store Profit and Loss closely

Customer Service

  • Build and nurture a strong relationship with loyal customers
  • Constantly focus on new members recruitment (CRM) to achieve the KPIs set
  • Coordinate with HQ CRM team to ensure smooth implementation of Sephora's CRM operations and policies
  • Manage and resolve any customer's feedback
  • Ensure that the every team member is trained on Mystery Shopper standard and the standard is practised consistently
  • Maintain a high level of motivation and ensure the team is dedicated to offer the best customer service

Merchandising

  • Ensure that the store is in good condition i.e. shelves are replenished, fixtures are clean, testers and prices are present in good condition
  • Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements

Stock Management

  • Monitor the stock inventory process to minimize shrinkage and accuracy in stock management; stock room is according to Sephora's guidelines and standards
  • Liaise with Supply Chain team on any stock issue

Cash & Till Management

  • Train staff and enforce Sephora's cash handling and shortage prevention procedures
  • Ensure that store funds and deposits are maintained in accordance with Sephora's policies

(3) Others

  • Ensure communication is disseminated to the team and required actions are implemented and follow through
  • Ensure store compliance with audit processes and requirements
  • Any other ad hoc duties assigned

Interested candidates do attach your resume to

Attn: Wendy Khoo Hui Wen (R

Recruit Express Pte Ltd (99C4599)

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