Global Escalations Specialist, Member Experience
13 hours ago
Global Escalation Team: Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations Specialist to help us handle member escalations spanning trust & safety and support policy. Our Global Escalations team investigates safety issues, abuse, bugs & app functionality issues on the platform, along with enforcing Match Group's Community Guidelines and Terms of Service. In this role you will:Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experienceInvestigate, troubleshoot, and drive our most sensitive complex escalations to resolution, spanning topics across Trust & Safety and member supportInvestigate bug and app functionality reports and work with Engineering to help them resolve issuesCollect user feedback on new product and feature rolloutsBe comfortable dealing with high pressure issues, gray areas and policy/process changesAddress sensitive content issues (graphic content, hate speech, etc.)Communicate & co-ordinate with cross-functional partners across Member Experience, Engineering, Comms, Marketing, Legal, outsourced partner teams and moreContribute to our own organizational projects and consistently drive process improvements to support the team's goals and objectives. We're looking for:Minimum of 1+ years in a similar roleBasic knowledge of ZendeskAbility to understand and summarize complex cases quicklyOutstanding analytical skills and excellent judgmentHighly flexible and adaptableAbility to multitask, keep up with large volumes of emails in a fast-paced environmentOutstanding time management and prioritization skillsQuick learnerGreat teammateTech savvyStrong attention to detailsPassion for helping peopleAbility to use critical thinking and logic to isolate and resolve issuesBachelor degree or higher or equivalent Recruiting InformationWork Type: PermanentInterview Process: Recruiter Call > Written Assessment > Hiring Manager Interview > 4 Cultural Alignment InterviewsPlease note that only candidates who are legally authorized to work in Singapore will be considered. #MG
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Global Escalations Specialist, Member Experience
2 weeks ago
Singapore Match Group Full time $80,000 - $120,000 per yearThe Team: Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations...
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Singapore Match Group Full timeThe Team Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Global Escalations team, within the Member Experience org, is dedicated to supporting and protecting our user base. We are looking for a Global Escalations...
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Singapore Facebook App Full timeAs a member of the Global Risk Operations organization, you are at the forefront of solving problems for Meta, enabling the team to move fast through your problem-solving skills, analytical savvy, and resourceful thinking. This role within the Early Response team is focused on enforcement of Meta’s Community Standards against highly sensitive and complex...
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Legal Escalations Specialist
2 weeks ago
Singapore Meta Full timeEvery day, people come to Meta's platform to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them. The Risk Prevention team is responsible for the end to end management of operational workflows designed to identify,...
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Regulatory Escalations Specialist
3 days ago
Singapore Meta Full timeEvery day, people come to Meta's family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Meta’s Global Operations team exists to help them.Within Global Response Operations, our Community, Regulatory, & Legal Specialized Enforcement Operations team is...
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Associate Commercial Specialist
1 week ago
Singapore S&P Global Full timeAbout the Role: Grade Level (for internal use): 09 The Role: The Associate Commercial Specialist will be integral to the APAC metals and agriculture sales specialist team focusing on supporting Project GAIA's initiatives related to agriculture and metals within S&P Global Commodity Insights. Project GAIA is a multi-year project that involves a major S&P...
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Escalation Specialist, Trust and Safety, Youtube
2 weeks ago
Singapore YouTube Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 3 years of experience in content policy/review, legal, Trust and Safety, policy escalation, or crisis management. - Experience...
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Singapore YouTube Full timeGoogle will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa. **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - 6 years of experience in content policy/review, legal, Trust and Safety, policy escalation, or crisis management. - Experience managing...
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Manager, Community Escalations, Risk Management
2 weeks ago
Singapore Facebook App Full timeThe Community Escalations Manager will be responsible for ensuring that we build a deep understanding of issues impacting our community while providing direction and mentorship to a motivated, high-performing team within Risk Management’s Global Escalations organization. The Manager will devise goals, work to improve the overall experience for the Facebook...
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Global Logistics Specialist
3 days ago
Singapore ASUS GLOBAL PTE. LTD. Full time**Job Description**: The global logistics specialist will manage ASUS finished goods logistics daily operation on a domestics and international level and ensure that all global logistics operations and activities by our logistics supplier can be executed according to agreed statement of work. - **Manage ASUS global daily operation and global logistics...
