Technical Support Engineer

2 weeks ago


Singapore Medquest Marketing Pte Ltd Full time $80,000 - $120,000 per year

The major job responsibility of a Technical Support Engineer is to provide necessary support in the current working applications or other system errors.

Roles and Responsibilities:

  • Correcting errorsif any and modifying the existing software.
  • Upgrade interfaces by updating the hardware for better performance of the system.
  • Undergo a detailed studyof the existing system to install or upgrade to a new system.
  • Interact with customers or clients about the project status and solve the technical issues if any.
  • Prepare and maintain status reports on the project.
  • Provide training to the users regarding any upgraded systems.
  • Provide direction during software programming and development of documentation
  • Confer with the project managers regarding any issues in data processing
  • Setup, configure and troubleshoot server systems in Windows platform
  • Design, setup, configure and troubleshoot network systems
  • Maintain adequate IT documentations, covering infrastructure and inventory.
  • Monitoring equipment functioning to ensure system operation according to the specifications.
  • To provide technical services and support for hardware and software issues on desktop, servers involving application installation, setup and maintenance of clinical devices.
  • Attend to service tickets in Helpdesk System.
  • Shift Work rotation

Requirements:

  • Possess Diploma in any relevant Information Technology/ Computer Science field.
  • Candidates with min 4 years of experience working in the IT field will be an added advantage.
  • Diagnosis skills of technical issues.
  • Infra and networking knowledge is value added.
  • Good interpersonal skills and team player.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the abilityto work in a fast-moving environment.


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