Deputy Home Manager

2 weeks ago

Singapore Muslimin Trust Fund Association Full time $60,000 - $120,000 per year

Role Purpose

The Deputy Home Manager (Operations) supports the Home Manager in overseeing day-to-day residential care operations, ensuring that residents receive high-quality care in accordance with MSF requirements and MTFA's "Gold Standard of Care." The role focuses on welfare staff supervision, daily deployment, and operational coordination to maintain a safe, structured, and nurturing environment for all residents.

Key Responsibilities

Staff Management & Supervision

  • Forecast weekly and monthly work shift schedules for Welfare Officers (WOs).
  • Manage daily staff movement, including annual leave, training schedules, and off-in-lieu arrangements.
  • Plan daily deployment and duty rosters for Welfare Officers.
  • Conduct daily supervision checks on WOs' engagements with residents to ensure quality interactions.
  • Recommend suitable training and development programs for WOs.

Resident Care & Welfare

  • Raise timely incident and discipline reports, keeping the Home Manager, Assistant Director, and CEO informed.
  • Ensure adherence to MTFA SOPs on Staff–Child Interactions and Management of Children.
  • Conduct weekly circle time with WOs to gather feedback on operational matters.
  • Assist Education Officer in implementing daily academic schedules.
  • Ensure all religious sessions are carried out in a timely manner.
  • Attend regular Individual Care Plan (ICP) meetings to provide feedback on resident matters.
  • Ensure compliance with MSF care requirements and internal quality standards.
    Oversee deployment of volunteer child minders with adequate WO supervision.

Job Requirements

Minimum Qualifications:

  • Diploma or Degree in Social Work, Psychology, Counselling, Early Childhood, Social Services, Business Administration, or related field.
  • At least 5 years' relevant experience in social service, residential care, or related operational/administrative management roles.

Preferred Experience:

  • Supervisory experience in managing teams in a residential care setting.
  • Knowledge of MSF regulations, child protection policies, and residential care standards.
  • Experience in program management, facilities management, or audit compliance (depending on role).

Additional Requirements:

  • Strong interpersonal skills and ability to work with diverse teams.
  • Proficiency in Microsoft Office and operational management systems.
  • Ability to work flexible hours, including weekends and public holidays when required.
  • Commitment to MTFA's values and Code of Honour.

Official Working Hours:

Monday to Thursday 8.00am – 5.30pm

Friday 8.00am – 5.00pm

Official Workplace:

Darul Ihsan Orphanage Darul Ihsan Girls Orphanage

5 Mattar Road or 23 Wan Tho Avenue

Singapore Singapore 347552

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