Manager - Project Manager (Channels)

Company description:

Synapxe is the national HealthTech agency inspiring tomorrow's health. The nexus of HealthTech, we connect people and systems to power a healthier Singapore.

Together with partners, we create intelligent technological solutions to improve the health of millions of people every day, everywhere. Reimagine the future of health together with us at

Job description:

Position Overview

This position requires exposure and experience to manage Project Delivery & the relevant Support Activities, for the scope under Grants, Channels, and iLTC.

Role & Responsibilities

Project Delivery

• He/She manages project or multiple projects and drives cross functional teams in a structured and methodological manner to meet the business objectives.
• He/She plans and drives the required procurement activities including seeking the project scope and funding approval from the respective approving authority.
• He/She monitors and tracks project progress to resolve issues across different functions immediately and mitigates any potential risks early to avoid project failure.
• He/She leads cross functional teams, works in collaboration and coordinates with business users, internal and external teams, and vendors to ensure project is successfully completed within budget & scope, on time and with quality.
• He/She provides regular progress update to key stakeholders and management and escalate issues for resolution in a timely manner.
• He/She builds partnership with internal and external stakeholders of projects.
• He/she is an articulate and influential communicator to both internal and external stakeholders and is able to work well in a team environment.
• He/She is able to see interconnections, anticipate operational issues across all parts of the projects and develop creative strategies to address them.
• He/She participates in annual work-planning and manage the estimation of budget for new demands

Service Operations

• He/She is responsible for overseeing the maintenance and support of systems/applications to ensure they operation smoothly and efficiently.
• He/She provides on-going maintenance support for production systems/applications and 24/7 stand by support.
• He/She attends to user queries, analysis and investigation of production issues reported, ensuring the issues are fixed as per user requirement.
• He/She evaluates potential solutions and make recommendations to resolve application issues and user queries.
• He/She manages, and logs issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA)
• He/She conducts root cause analysis for issues and implement preventive measures to prevent recurrence of issues.
• He/She leads and participates in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• He/She leads and involves in change management process (Change Approval, Implementation, Testing, Deployment and verification)
• He/She leads and involves in administration matters such as contract renewals, SSL Cert purchases and renewals.
• He/She works with business users and build good rapport.
• He/She collaborates with vendors in implementing application patches, bug fixes and any necessary upgrades in accordance with OS/Software/Security policies.
• He/She participates in implementation of projects and enhancements to provide inputs and review maintenance support requirements.
• He/She collaborates with various internal teams (Infra/Database/Security/Cyber Defence/Data Centre Ops) to detect and remediate incidents, problems, and changes.
• He/She provides periodic updates and reports to internal and user management.

Requirements

• Degree in Computer Science, Computer Engineering or equivalent.
• Successful track record in Project Management, User and Vendor Management and leading large-scale projects.
• Successful track record in Service Operations Management.
• Strong business process and analytical skills with the ability to assimilate information quickly, while being able to communicate complex requirements and issues clearly and concisely.
• Good oral and written communication skills as well as good presentation skills with ability to conduct presentations comfortably to large group and senior management.
• Strong relationship building, interpersonal skills and leadership, able to work independently as well as in a team.
• Able to adapt to fast changes and work under pressure.
• Experience in healthcare industry is an added advantage.

Apply Now

NOTE: It only takes a few minutes to apply for a meaningful career in HealthTech - GO FOR IT