Customized Travel Consultant

Introduction:

We are renowned for our expertise in customized travel, offering personalized services with a wide array of travel experiences in over 30 countries worldwide. Are you passionate about travel and dedicated to creating delightful experiences for holidaymakers? Pinnacle Travel Singapore is seeking a Customized Travel Consultant to join our dynamic team. If you have a keen eye for detail, thrive on creativity, and enjoy brainstorming to meet each customer's specific needs, this could be the perfect opportunity for you

Main Responsibilities:

CUSTOMIZED TRAVEL:

In this role, you will need to be an attentive and active listener, understanding the unique requirements, concerns, preferences, and pain points of each customer planning a trip. Your attention to detail and knowledge of travel logistics will be crucial in planning customized itineraries and tour arrangements. Every inquiry is distinct, and you will be tasked with crafting desired itineraries, calculating costs, and prepare compelling proposals that encourage sales conversions.

CUSTOMER INTERACTION:

You will be the primary point of contact for customers, communicating to understand their trip requirements, addressing their questions, and assisting them in planning their dream holidays. You will engage with customers through various channels, including face-to-face interactions, phone call, email, live chat, WhatsApp, and WeChat. Your goal is to offer personalized travel solutions that cater to each customer's unique needs and preferences.

AIR TICKETING SERVICES:

Our air ticketing services cater to both walk-in customers and regular clients, including corporate ticketing accounts. You will assist customers in searching for flight information, offering recommendations on flight itineraries, and providing airfare quotes. This involves using the GDS Sabre system and airline B2B portals. You will also be responsible for making flight reservations, monitoring PNR ticketing deadlines, and preparing EO for ticket issuance.

OTHER SERVICES:

In addition to customized travel and air ticketing services, you will also handle a variety of straightforward customer inquiries. These include, but are not limited to cruise packages, travel gift vouchers, travel insurance, SIC tour packages. Your role will involve offering personalized assistance to ensure each travel arrangement meets the customers' needs efficiently and effectively, maintaining the high standard of service Pinnacle Travel is known for.

BOOKING AND OPERATIONS:

Your responsibilities will also encompass day-to-day booking and operations tasks. Attention to detail is crucial as you handle these tasks. You will use the Athena system and in-house templates to prepare travel documents, which will be sent along with pre-departure briefing notes to customers. Your ultimate aim is to ensure that every customer enjoys a delightful holiday experience throughout their journey.

Visualize The Job

• Manage your own daily enquiry report and work to-do list
• Check PNR queues in Sabre
• Check email, WhatsApp, WeChat and SMS messages
• Respond promptly to customer queries
• Track ongoing bookings and due operations
• Prepare and send quotation to customer
• Follow-up with customer for confirmation or payment
• Attend to call-in and walk-in customers
  Issue pro-forma invoice, travel documents in Athena system

Experience & Skills:

• Relevant work experience in licensed travel companies in Singapore
• Experienced in using GDS Sabre and airline B2B portals for air ticketing
  Able to communicate in Mandarin when serving Chinese-speaking customer

Desired Attributes:

• Positive attitude, detail-oriented and well organized
• Strong attendance and punctuality record
• Ability to work in fast-paced office environment
• Passion for travel and itinerary planning
  Good written communication skills and result driven

Office Working Hours:

Monday to Friday : from 9:45am to 6:45pm

Saturday : from 9:30am to 3:00pm with Alternate Saturday Off

Monthly Salary:

Entry Salary : commensurate with experience and knowledge

Confirmation Salary : commensurate with performance and values

Benefits and Opportunities:

• Staff's price for personal travel

• Paid invitational familiarization trip

• Group tour leading to overseas

• Professional growth & development

• Innovative work environment

Our Company Culture

• NO POLITICS – No inner circle, office politic free culture

• GROWTH MINDSET – Positive thinking, open mind and heart

• BE HEEDFUL – Strongly encourage attentive listening

• INTEGRITY PRINCIPLES – Trust and transparent management

• CONTINUOUS IMPROVEMENT – Innovative and inspire to improve

• SELF-CARE – Take breaks, enjoy jokes and fun moments

• OWNER MENTALITY – Act and think like you own the business

• WORK SMART – Be curious, always ask why to learn more

Why Join Pinnacle Travel?

• Work-life balance priority

** No use of your personal phone number for work

** No carrying office laptop home after work

** No disturbance during your leave and off days

• Politic-free and positive mindset working environment
• Performance-driven compensation
• Recognition and appreciation
• Contribution will be appreciated
• Extensive learning opportunity
• Paid leave fam trip opportunity
• Evening function dinner & networking
• One-boss reporting – the MD
  Non-family business organization

keen to join our team and build your career with Pinnacle Travel?

apply now. email your resume to -