 
						Clinical Lead
2 days ago
Job Posting – Clinical Lead (Sleep Health)Location:SingaporeType:Full-time | Healthcare | Patient Care LeadershipAbout the RoleWe represent our client in Singapore who are seeking a Clinical Lead (Sleep Health) to elevate the quality and consistency of our sleep therapy counselling services. You'll guide a team of CPAP Counsellors, handle escalated patient cases, maintain clinical protocols, and play a key role in patient adherence, partnerships, and service outcomes. This role blends leadership with hands-on experience — ensuring you remain connected to the real-world challenges faced by CPAP Counsellors, while steering the team's clinical growth and effectiveness. This is not a sales role.What You'll Be Responsible For• Act as the primary escalation point for complex or high-risk CPAP cases• Coach and mentor CPAP Counsellors to maintain high clinical standards• Review and improve standard operating procedures for therapy counselling• Contribute to resupply logic, patient adherence strategy, and partner education• Represent clinical perspectives in partnerships and B2C campaigns• Actively perform CPAP counselling duties periodically to maintain a strong understanding of frontline workflows, patient needs, and counsellor challengesWhat Success Looks Like• ≥ 90% compliance with clinical counselling protocols• < 5% backlog in escalated patient cases• Timely and documented resolution of all clinical queries• High satisfaction and confidence from the counselling team• Strong alignment between counselling workflows and clinical standardsYou Might Be a Good Fit If You…• Are a trained healthcare professional (e.g. Respiratory Therapist, Nurse, Allied Health)• Have good commercial experience• Have experience in sleep therapy, CPAP support, or chronic care management• Are confident leading peers and guiding care quality• Enjoy collaborating across marketing, partnerships, and operations• Understand patient adherence psychology and education tactics• Are willing to rotate through CPAP Counsellor responsibilities occasionally (e.g. intake calls, therapy consults, resupply engagement) to stay grounded in day-to-day patient experienceTools You'll Use• CRM (HubSpot or equivalent) to document escalations and patient notes• Workflow platforms (e.g. shared calendars, ticketing)• Resupply and patient management dashboardsBonus If You Have:• Experience setting up or revising healthcare SOPs• Exposure to digital health platforms or clinical partnerships• Interest in building educational content or webinarsWhy Join Us?We're a growing healthcare team supporting thousands of sleep therapy patients with a mix of digital counselling and clinical service. You'll get the opportunity to shape standards, work across teams, and drive real outcomes in a lean, mission-driven environment.Ready to lead with both heart and hands?Apply now with your CV and a short note on your leadership philosophy.
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