Specialist, Vendor Operations

2 days ago

Singapore foodpanda Full time $60,000 - $120,000 per year
Company Description

foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Key Responsibilities:

  • Vendor Onboarding:

    • Oversee and manage the vendor onboarding process, ensuring all required steps—including documentation collection, training coordination, platform setup, and device logistics—are executed within established SLAs.

    • Monitor onboarding progress and escalate delays or blockers to relevant teams for resolution.

    • Collaborate with sales, onboarding, and marketplace teams to ensure a seamless and timely transition from signed vendor to operational readiness.

    • Identify gaps in the onboarding funnel and work cross-functionally to implement process improvements that drive vendor activation rates and time-to-launch efficiency.

  • Incubation & Zombie Vendor Performance:

    • Monitor and manage incubation and zombie vendor performance metrics.

    • Implement corrective actions to improve vendor engagement, readiness, and activation rates.

    • Ensure execution excellence by aligning internal and external stakeholders around performance improvement initiatives.

  • Device Management:

    • Oversee device shipments to newly onboarded vendors and manage SLAs to ensure timely delivery.

    • Coordinate with logistics and IT teams to ensure proper device configuration, tracking, and inventory.

    • Manage the collection and deactivation process for devices from churned or inactive vendors.

  • Process Optimization:

    • Identify and implement improvements to existing processes, focusing on reducing  SLAs and enhancing vendor experience.

    • Lead root-cause analyses for recurring operational issues and work with cross-functional teams to design and roll out solutions.

  • Performance Monitoring & Reporting:

    • Develop and maintain dashboards and reports to track vendor operational KPIs.

    • Analyze trends and performance data to proactively address issues and opportunities.

  • Cross-Functional Collaboration:

    • Work closely with compliance, legal, product, and local operations teams to align process improvements with business requirements.

    • Support marketplace expansion and transformation projects with vendor-related inputs and execution.

  • Continuous Improvement & Project Support:

    • Participate in process reengineering initiatives using Lean/Six Sigma/Agile methodologies.

    • Contribute to business case development and pilot testing for new tools or workflows.

Qualifications

  • Minimum 2 years of experience in business process optimization, strategic planning, or related fields, ideally in vendor operations.

  • Strong analytical skills with the ability to assess data and identify improvement areas.

  • Experience working in cross-functional teams and supporting project implementation.

  • Familiarity with process improvement methodologies such as Lean, Six Sigma, or Agile.

  • Basic project management experience, using tools like Jira or Asana.

  • Good communication skills with the ability to work with diverse teams and stakeholders.

  • Vendor Management Specialist

    2 weeks ago

    Singapore SJ Group Full time

    Join to apply for the Vendor Management Specialist role at SJ Group 1 day ago Be among the first 25 applicants Join to apply for the Vendor Management Specialist role at SJ Group About SJ SJ Group is a global urban, infrastructure and managed services consulting firm, with over 70 years of track record in successful project delivery. Headquartered in...

  • Specialist, Vendor Operations

    1 day ago

    Singapore foodpanda Full time

    Job Description foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the...

  • Specialist, Vendor Operations

    2 days ago

    Singapore Delivery Hero Full time $60,000 - $120,000 per year

    Company Descriptionfoodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of...

  • IT Vendor Risk Specialist

    2 days ago

    Singapore Careerally Full time $13,000 per year

    Key Highlights:Permanent PositionOpportunity to work with a dynamic, industry-leading companyUp to $13,000 + Bonus + comprehensive benefits packageWe are looking for an experienced IT Vendor Risk Specialist to strengthen our client's 2nd line of defense. This role is pivotal in managing third-party IT risks, ensuring compliance with regulatory...

  • AVP - IT Vendor Risk Management Specialist

    1 week ago

    Singapore NETS Full time

    Job Overview Join to apply for the AVP - IT Vendor Risk Management Specialist role at NETS . Responsibilities Oversee IT vendor management and manages risks associated with IT vendors Manage contracting processes and costs, ensuring all vendor agreements align with BCS's focus, budget, and regulatory requirements Track and analyse vendor performance against...

  • Accounts Specialist

    2 weeks ago

    Singapore Williams-Sonoma, Inc. Full time

    Overview The Accounts Specialist (Vendor Maintenance) plays a key role in supporting the company's supplier master data governance within the global finance organization. Reporting to the Finance Manager, this position is responsible for the accurate setup, maintenance, and ongoing validation of supplier information in the company's financial systems. Key...

  • Vendor Operations Specialist

    1 week ago

    Singapore Nicoll Curtin Full time

    Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Nicoll Curtin Hiring Company is a leading global technology company with billions of users worldwide, where cross-functional teams in marketing, procurement, finance, and legal collaborate to enhance vendor management and marketing operations across...

  • Director, Vendor Operations

    2 weeks ago

    Singapore foodpanda Full time

    foodpanda is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock...

  • IT Vendor Risk Specialist

    3 days ago

    Singapore CAREERALLY PTE. LTD. Full time

    **Key Highlights**: - Permanent Position - Opportunity to work with a dynamic, industry-leading company - Opportunities for professional growth and development. - Up to $11,000 + Bonus + comprehensive benefits package We are looking for an experienced **IT Vendor Risk Specialist**to strengthen our client's 1.5/2nd line of defense. This role is pivotal...

  • Vendor Manager, Risk Operations

    2 days ago

    Singapore Stripe Full time $120,000 - $180,000 per year

    Who we are About StripeStripe is a financial infrastructure platform for businesses. Millions of companies - from the world's largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of...