Account Servicing Officer
2 days ago
Job Scope
- Ensure all customer's claims are attended to on timely manner and closed within the defined turnaround time
- Define the different types of cases and to follow up accordingly on cases for insufficient or incorrect details from service request raised through customer centre and branches
- Process claims relating to customer's transaction disputes done through machines raised by customer centre and branches
- Identify and escalate any (potential) complaint cases to manager immediately
- Follow internal SOP and risk guidelines
Job Qualifications
- Diploma or degree in banking, business or finance
- At least 1 year or more of experience in account servicing in a banking environment.
- Fast learner and able to grasp various applications required for the process
- Able to handle the work very efficiently and takes work very seriously
- Ensure the work gets completed before they leave office
- Open to work on weekend, if business requires
- Location: Jurong
Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160
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