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Enrolment Administrator

2 weeks ago

Bukit Timah, Singapore Achievers Dream Learning Centre Full time $40,000 - $60,000 per year

From our humble beginnings as a one-man show, we've grown into a dynamic team of over 30 experts across 6 departments. With our deep expertise and growing passion, we've helped over 2000 students ace their exams using our unique learning methodology and student-focused materials.
**What do you do at Achievers Dream?**
As an Enrollment Administrator, some of your key responsibilities may include:
**Front Desk Operations**: You will be the face of the Centre, greeting visitors and answering phone calls. You will handle administrative tasks such as registration of new students, managing walk-ins, and responding to inquiries from parents.
**Centre Management**: You will be responsible for ensuring the smooth running of daily operations at the Centre. This may involve organizing schedules, maintaining the Centre's cleanliness and orderliness, and ensuring that supplies are adequately stocked.
**Customer Relationship Management**:Build strong relationships with parents and guardians by addressing their inquiries and concerns promptly and professionally. Serve as the primary point of contact for parents, providing ongoing support and assistance throughout their child's enrollment. Maintain accurate records of student enrollment, attendance, and payments using our database systems.
**Reporting**: You will be responsible for keeping the Centre Manager informed of any issues or concerns that arise. You will also be expected to provide regular updates on the Centre's performance, including enrolment and attendance.
**Collaboration**: You will be working closely with the Teaching & Curriculum Team to ensure that students receive the best possible education and support. You will be expected to communicate effectively with team members and contribute to a positive, collaborative work environment.
**Qualifications**:
- Proven experience in sales, customer service, or a related field.
- Excellent communication skills, both verbal and written, with the ability to engage effectively with parents and students.
- Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks in a fast-paced environment.
- A passion for education and a commitment to helping people.
**Additional Information**:
In this role, it is also essential to have strong organizational and communication skills, as well as the ability to multitask and prioritize effectively. A background in sales, customer service or education would be an asset.
**Team Player**: You should be a team player who is able to work independently and collaborate effectively with others. You should be organized and able to meet deadlines while paying attention to details.
**Mindset**: You should be honest, have integrity, and possess a growth mindset that is open to learning and development. You should have a positive learning attitude and be eager to continuously improve.
**Communication Skills**: Good listening and communication skills are essential in this role. You should be able to communicate effectively with students, parents, and other members of the Centre's staff.
**Employee Perks**
As a member of our team, you will also have the opportunity to enjoy the following perks and benefits:
**Onboarding and Welcome Package**: You will receive a full suite of employee onboarding and a welcome package to help you get started on the right foot.
**Time Off**: You will be entitled to annual leave, birthday leave, medical leave, marriage leave and hospitalization leave to help you recharge and take care of your health and wellbeing.
**Insurance**: The company offers group insurance coverage for employees to help protect you and your loved ones.
**Health Check-Up**: You will receive a complimentary health check-up to help you stay on top of your health and wellness.
**Flexi**-**Benefits** **Reimbursement**: You will be eligible for flexi-benefits reimbursement for travel, staycations, optical, dental, and other expenses to help you maintain a good work-life balance.
**Career** **Development**: The company offers team training and career development opportunities to help you grow and advance in your role.
**Bonuses**: You will be eligible for bonuses based on sales, performance, fitness, and punctuality, among other factors.
**Team Dynamics**: The company encourages team bonding activities and offers individual prizes to help build strong relationships among team members.
**Safe Environment**: You will be working in a safe environment where you can make mistakes and learn without criticism or judgment.
**Fulfilling Work**: This role offers a fulfilling work experience where you can bring immense satisfaction to parents and students and make a real impact on their lives. You will also learn a lot about administration best practices, operations, people management, and centre management.
**Commitment**
As a Centre Administrator, you are expected to commit to the following working hours and locations:
**Working Hours**: You w