Advisory Solution Consultant, Customer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting CX/ Customer Workflow Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

What you get to do in this role:

The Solution Consultant is a technical consultant with the advanced ability to develop, position and provide product-specific solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

We are looking for a highly experienced professional with deep expertise in the telecommunications domain, specifically in Service Order Management (SOM). The ideal candidate will have a strong background in designing, implementing, and optimizing SOM processes and solutions within telco environments.

The ideal candidate will have a proven record in designing, developing, and optimizing telecom systems and processes, and will play a critical role in ensuring our order fulfillment and operational support systems are integrated, efficient, and scalable.

Key Requirements:

• Deep Telco Expertise: Extensive hands-on experience in the telecommunications industry, with a strong focus on Service Order Management (SOM) and order management systems.
• OSS/BSS Background: Proven expertise in OSS/BSS environments with a solid understanding of operational and business process integration.
• API Proficiency: In-depth knowledge and practical experience with TM Forum APIs and standards, including working with frameworks such as eTOM and SID.
• Technical Skills: Proficiency with telecom tools and platforms (e.g., Amdocs, Oracle Communications, Ericsson, etc.) is highly desirable.
• Communication: Excellent communication skills with a capability to translate complex technical concepts to non-technical stakeholders.
• Problem Solving: Strong analytical skills with a focus on innovation and process improvement.
• Team Player: Ability to work collaboratively in cross-functional, global teams.
• AI: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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