Customer Service Associate

4 days ago


Raffles Place, Singapore RecruitFirst Full time $40,000 - $60,000 per year

Do you have a passion for customer service? Join this exciting role where you will be handling walk-in customers' enquiries and resolving any issues they face. This role offers you the opportunity to demonstrate your conflict-resolution skills and passion for customer service

Key Responsibilities:

  • Manage walk-in policyholders' and Financial Representatives' queries or requests on policy related matters

  • Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time

  • Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners

  • Manage customer feedbacks or complaints with a good closure within the operational turnaround time

  • May be rotated amongst the different Service Centres

  • Manage ad-hoc assignments or tasks delegated by the Section Head, when required

Are you who we are looking for?

  • Minimum GCE 'A' Levels

  • Comfortable working in a frontline and high-pressure environment

  • Team player with strong written, interpersonal and communication skills

  • Adaptable to new changes

You will be deployed to:

Location: Raffles Place

Working Hours: Monday to Friday, 9.00am to 6.00pm

Duration: 12 months

Apply Now

Interested applicants please send your resume to ******** or WhatsApp ***. Only shortlisted candidates will be notified.

Dexter Ng Yu Han
Outsourcing Team
RecruitFirst Pte Ltd
13C6342



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