
Customer Service Associate
4 days ago
Do you have a passion for customer service? Join this exciting role where you will be handling walk-in customers' enquiries and resolving any issues they face. This role offers you the opportunity to demonstrate your conflict-resolution skills and passion for customer service
Key Responsibilities:
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Manage walk-in policyholders' and Financial Representatives' queries or requests on policy related matters
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Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
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Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners
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Manage customer feedbacks or complaints with a good closure within the operational turnaround time
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May be rotated amongst the different Service Centres
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Manage ad-hoc assignments or tasks delegated by the Section Head, when required
Are you who we are looking for?
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Minimum GCE 'A' Levels
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Comfortable working in a frontline and high-pressure environment
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Team player with strong written, interpersonal and communication skills
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Adaptable to new changes
You will be deployed to:
Location: Raffles Place
Working Hours: Monday to Friday, 9.00am to 6.00pm
Duration: 12 months
Apply Now
Interested applicants please send your resume to ******** or WhatsApp ***. Only shortlisted candidates will be notified.
Dexter Ng Yu Han
Outsourcing Team
RecruitFirst Pte Ltd
13C6342
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