Concierge, Capri by Fraser China Square

2 weeks ago

Central Region, Singapore Frasers Property Limited Full time $30,000 - $60,000 per year

Job Description

  • Handle all porterage, mail/message services, postage, information queries, PABX switchboard and any related services requested by guests
  • Interact with guests, explain facilities and occasionally to conduct site inspection to potential walk-in guests
  • Manage complaints from guests and refer to superior only if it cannot be resolved without the impact on the finances of the company or implication on the company's image
  • Provide care and diligence on guests belonging during arrival, departure and room change
  • Maintain a proper record for all outgoing/incoming items for storage/delivery
  • Ensure periodical update of all information
  • Maintain all equipment and upkeep all storage rooms by keeping it clean, neat with proper records
  • Participate in all fire safety emergency evacuation exercise
  • Contribute to increase customer satisfaction level and the ratio of compliments against complaints
  • Any other ad hoc duties as required

Key Requirements

  • NITEC in Hospitality Operations Diploma or bachelor's degree and/or equivalent formal training and work experience
  • Proven experience as concierge, experience in customer service or relevant role is an advantage
  • Excellent communication skills
  • Polite and confident with a great deal of patience
  • Ability in multitasking and time-management
  • Aptitude in resolving issues with a customer-focused orientation

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