Renewal Account Manager

5 days ago

Singapore ServiceNow Full time $90,000 - $120,000 per year
Company DescriptionJob Description
  • Partner with Sales to drive renewal strategy and manage renewal process across account territory.
  • Take a lead role in negotiating all facets of renewal contracts - develop win/win negotiation strategies that maximize contract value while enhancing the customer relationship.
  • Manage a complex territory/group of accounts to identify customer needs. Demonstrate account management capabilities to bring renewal to closure.
  • Be an expert in ServiceNow licensing models to provide both sales and customers assistance in licensing discussions.
  • Establish deeper customer health metrics to identify risk and guide risk mitigation strategies with the team.
  • Provide regular and accurate forecasts on renewal business to management, anticipating risk factors.
  • Create a rhythm around customers for multi-year contracts.
  • Work with our Customer Success organization to promote customer product adoption and high use.
  • Help increase sales enablement efforts regarding renewals topics
  • Mentor more junior or new-to-role reps to help them be successful in Renewal
  • Partner with Renewal Managers on driving programs to improve the effectiveness of the team and region.
Qualifications
  • Demonstrated success in a Renewal Account Management or Customer Success capacity
  • Experience managing customer retention and adoption of a SaaS product for complex accounts/territories
  • Experience with the contract renewal process
  • Experience building relationships with peers and partners
  • Excellent customer management skills; including sales, account management, and customer service
  • Personal initiative to identify areas of process improvement and efficiency
  • Strong work ethic and quota achievement
  • Deep expertise with a SaaS model focused on enterprise software preferred
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
  • As this role is to handle and face the Korea customers, strong knowledge of Korea Enterprise market and its context are essential
Additional InformationEqual Opportunity Employer

ServiceNow

  • Renewal Account Manager

    5 days ago

    Singapore ServiceNow Full time $90,000 - $120,000 per year

    It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly...

  • Principal Renewal Account Manager

    1 week ago

    Singapore Ivanti Full time

    **Who We Are**: Ivanti's platform makes it possible for employees to stay productive, secure and engaged wherever they are. That starts with us. With headquarters in Utah, and over 3,000 employees in 25 countries around the world, we are the Everywhere Workplace - it's a great time to work for Ivanti! We anticipate our customers' needs, we are highly...

  • Sr Renewals Account Manager

    3 days ago

    Singapore Sprinklr Full time

    Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with...

  • Customer Renewals Manager

    7 days ago

    Singapore BlackLine Full time

    Customer Renewals Manager **Get to Know Us**: It's fun to work in a company where people truly believe in what they're doing! Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater...

  • Accountant (Renewable Energy Industry)

    2 weeks ago

    Singapore Adecco Full time

    Join to apply for the Accountant (Renewable Energy Industry)role at Adecco Join to apply for the Accountant (Renewable Energy Industry)role at Adecco This range is provided by Adecco. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range New role Central Business expansion The Opportunity...

  • Key Accounts Renewal Specialist

    2 weeks ago

    Singapore beBeeRetention Full time $60,000 - $80,000

    Job Title: Key Accounts Renewal SpecialistAbout the RoleWe are seeking a skilled and experienced professional to join our team as a Key Accounts Renewal Specialist. In this role, you will be responsible for driving renewal growth through proactive engagement with key accounts, leveraging your expertise in insurance products and services to meet their...

  • Renewal Manager

    2 weeks ago

    Singapore CyberArk Full time

    Join to apply for the Renewal Manager - ASEAN role at CyberArk Join to apply for the Renewal Manager - ASEAN role at CyberArk Get AI-powered advice on this job and more exclusive features. Company Description About CyberArk : CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides...

  • Principal Renewals Manager

    2 weeks ago

    Singapore Salesforce Full time

    Job Category Customer Success Job Details The Slack Principal Renewals Manager is responsible for owning and completing a portfolio of high value and strategic renewal contracts in an assigned territory. Slack Principal Renewals Managers partner closely with internal team members such as Sales, Regional Leaders, and Customer Success & Growth (CSG)...

  • Senior Renewals Manager

    2 weeks ago

    Singapore Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Renewal Manager

    2 weeks ago

    Singapore Magnet Forensics Full time

    Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies,...