Quality Manager

8 hours ago

Central Region, Singapore Private Advertiser Full time

Job Description:

As the Quality Manager, you will be responsible for ensuring operational excellence, regulatory compliance, and continuous improvement across all childcare and student care centres under the company. You will serve as the central point of contact for communications with government agencies, parents, and stakeholders, while upholding the highest standards of service delivery, centre operations, and staff performance.

Key Responsibilities:

  • Agency & Stakeholder Communications

  • Manage all communications and correspondences with regulatory agencies (e.g., ECDA, MSF, MOE, NEA, SFA, PEB).

  • Serve as the key liaison for parents and external stakeholders, ensuring prompt and professional responses.

  • Centre Operations & Quality Assurance

  • Conduct regular quality checks on all Centre operations, curriculum delivery, and administrative processes.

  • Identify operational lapses and implement action plans to uphold and enhance service standards.
  • Review and approve all submissions in accordance with POP and licensing requirements.

  • Regulatory Compliance & Applications

  • Oversee and ensure compliance with all relevant regulatory bodies and standards, including POP, MSF, MOE, NEA, SFA, and PEB.

  • Manage applications and renewals for Halal certification, SFA and NEA permits, and other licenses as required.

  • Contract Management & HR Support

  • Review and process contract extensions and employment agreements.

  • Oversee HR-related functions including staff performance, welfare initiatives, and morale improvement strategies.

  • Strategic Growth & Tender Management

  • Lead the preparation and submission of tender proposals to expand company operations.

  • Evaluate opportunities to streamline operations and support sustainable business growth.

  • Marketing & Brand Awareness

  • Plan and execute marketing campaigns and strategies to promote the company's services across all business sectors.

Requirements:

  • Minimum degree in Early Childhood, Business, or relevant discipline
  • Experience in compliance, operations, or quality assurance within the education/childcare sector
  • Strong knowledge of regulatory requirements (ECDA, MSF, NEA, etc.)
  • Excellent communication, organisational, and leadership skills
  • Proactive, detail-oriented, and solution-focused

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