Customer Service Data Analyst
2 days ago
Company
Snaphunt Pte Ltd
Designation
Customer Service Data Analyst
Date Listed
24 Mar 2025
Job Type
Entry Level / Junior Executive
Full/Perm
Job Period
Immediate Start, Permanent
Profession
IT / Information Technology
Industry
Retail / eCommerce
Location Name
Singapore
Allowance / Remuneration
$ monthly
Company Profile
Our client is a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and expertise, our client oversees the operations and logistics of various ecommerce enterprises, ensuring smooth and efficient processes.
Job Description
- Opportunity to make a positive impact
- Flexible working options
- Excellent career development opportunities
The Job
- We are looking for a full-time Customer Service Data Analyst to join our team
- Day in the Life of a Customer Service Data Analyst at GT Ecom
- Analyze customer service data to identify trends and improvement areas.
- Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
- Provide insights to improve service efficiency and quality.
- Identify gaps in support processes and suggest data-driven solutions.
- Support automation and AI-driven tools for customer interactions.
- Present findings and recommendations to stakeholders.
- If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel
- Looking forward to seeing your applications
Ideal Candidate
- You have at least 2 years experience, ideally within a Data Analyst role.
- You have working knowledge of Looker Studio and Microsoft Excel
- You pay strong attention to detail and deliver work that is of a high standard
- You possess strong analytical skills and are comfortable dealing with numerical data
- You are highly goal driven and work well in fast paced environments
Ref: YG5ECHAEWF
Application Instructions
Apply this role at
Agent Note This position is posted on behalf of a client by a third party agent.
Apply for this position
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