Customer Service Data Analyst

2 days ago


Singapore Snaphunt Full time $40,000 - $80,000 per year

Company

Snaphunt Pte Ltd

Designation

Customer Service Data Analyst

Date Listed

24 Mar 2025

Job Type

Entry Level / Junior Executive

Full/Perm

Job Period

Immediate Start, Permanent

Profession

IT / Information Technology

Industry

Retail / eCommerce

Location Name

Singapore

Allowance / Remuneration

$ monthly

Company Profile

Our client is a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and expertise, our client oversees the operations and logistics of various ecommerce enterprises, ensuring smooth and efficient processes.

Job Description

  • Opportunity to make a positive impact
  • Flexible working options
  • Excellent career development opportunities

The Job

  • We are looking for a full-time Customer Service Data Analyst to join our team
  • Day in the Life of a Customer Service Data Analyst at GT Ecom
  • Analyze customer service data to identify trends and improvement areas.
  • Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI.
  • Provide insights to improve service efficiency and quality.
  • Identify gaps in support processes and suggest data-driven solutions.
  • Support automation and AI-driven tools for customer interactions.
  • Present findings and recommendations to stakeholders.
  • If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel
  • Looking forward to seeing your applications

Ideal Candidate

  • You have at least 2 years experience, ideally within a Data Analyst role.
  • You have working knowledge of Looker Studio and Microsoft Excel
  • You pay strong attention to detail and deliver work that is of a high standard
  • You possess strong analytical skills and are comfortable dealing with numerical data
  • You are highly goal driven and work well in fast paced environments

Ref: YG5ECHAEWF

Application Instructions

Apply this role at

Agent Note This position is posted on behalf of a client by a third party agent.

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