assistant manager, quality service planning
1 week ago
[What the role is]
You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and PSD standards. You will be part of a team to drive new business solutions, streamline work processes and guidelines while working closely with internal divisions and external agencies to improve feedback processes, systems or operations to meet service excellence standards amidst other responsibilities that may be assigned on an ad-hoc basis.[What you will be working on]
Assist in the day-to-day management of the feedback management system, which includes tasks such as following up on incident tickets and performing user testing.
Perform regular checks on cases and send out reminders to ensure prompt closure.
Work closely with stakeholders to gather user requirements for new feedback management system.
Leverage data and insights gathered to recommend and drive continuous improvements in customer experience, processes and/or systems.
Assist in managing the self-help channels (e.g. Chatbot, Voice bot, etc) which include content creation/deployment /maintenance, user testing and continuous training to improve the performance of the self-help channels.
Create and maintain detailed documentation pertaining to chatbot conversational flows, intents, platform configurations and best practices.
Manage the transition to and from different service providers, including assessment of the features and functionality, user friendliness, user interface and user experience.
Deliver excellent customer service, ensuring all escalations and feedback are attended to and addressed promptly and professionally
Perform any other duties and responsibilities as assigned by supervisor.
[What we are looking for]
Knowledge in any discipline, preferably a customer service-oriented and analytical individual with strong desire to constantly learn and make improvements.
Excellent verbal and written communications and project management skills; able to collaborate and work closely with internal and external stakeholders.
Adept at problem-solving, resourceful and proactive.
Quick thinker, agile and able to learn things on the fly.
Able to multitask, prioritise and have good time management.
Strong team player with a high level of initiative and able to work independently and under pressure.
Meticulous and inquisitive with strong follow-up skills.
Flexible, open to new ideas and able to implement solutions effectively.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and / or undergo further assessment.
-
Assistant Manager, Quality Service Planning
2 days ago
LTA HSO B, Singapore Maritime and Port Authority of Singapore Full time $40,000 - $80,000 per year[What the role is]You will be involved in enhancing productivity and efficiency of the service delivery chain to meet corporate and PSD standards. You will be part of a team to drive new business solutions, streamline work processes and guidelines while working closely with internal divisions and external agencies to improve feedback processes, systems or...
-
assistant manager, public engagement
2 weeks ago
LTA HSO B, Singapore Public Service Division Full time $60,000 - $80,000 per year[What the role is]ASSISTANT MANAGER, PUBLIC ENGAGEMENT & COMMUNICATIONS (1-YEAR TEMPORARY CONTRACT)[What you will be working on]You will join a dynamic team developing strategic public engagement and communication initiatives to co-create an enhanced public transport experience with commuters. This unique opportunity allows you to transform how we connect...
-
LTA HSO B, Singapore Maritime and Port Authority of Singapore Full time $80,000 - $120,000 per year[What the role is][LTA-RAOM] SENIOR / EXECUTIVE / ENGINEER, ASSET MGMT (RENEWAL & PLANNING)[What you will be working on]You will manage the RTS assets to ensure optimum performance and quality of the asset. You will work in close collaboration with Public Transport Operators and LTA various divisions such as engineering, project, contracts, programme...
-
LTA HSO B, Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]SENIOR / EXECUTIVE/ ENGINEER, ASSET ENGINEERING SYSTEMS[What you will be working on]Play a vital role in shaping the future of Singapore's rail system. As an aspiring and driven engineer, your contributions will directly impact the reliability, safety, and performance of critical rail infrastructure. Join our team and contribute to the...
-
strategic engagement
1 week ago
LTA HSO B, Singapore Public Service Division Full time $60,000 - $120,000 per year[What the role is]We are seeking a dynamic and results-oriented School & Community Outreach Assistant Manager to join our team. In this role, you will lead the development and execution of outreach programmes, leveraging digital platforms and tools, to build knowledge, shape attitudes and influence behaviours among youths towards making greener transport...
-
engineer, civil
2 weeks ago
LTA HSO B, Singapore Public Service Division Full time $80,000 - $120,000 per year[What the role is]ENGINEER, CIVIL & STRUCTURES[What you will be working on]You will be involved in the planning and design development of road and rail projects. You will conduct feasibility and engineering studies, review design submissions or carry out detailed civil and structural design for road / rail projects. You will also be involved in management of...
-
executive engineer, bridge engg
1 week ago
LTA HSO B, Singapore Public Service Division Full time $90,000 - $180,000 per year[What the role is]EXECUTIVE ENGINEER, BRIDGE ENGG & STRUCTURES[What you will be working on]You will be involved in the planning and design development of bridge engineering and structures projects. You will conduct feasibility and engineering studies, review design submissions or carry out detailed civil and structural design for road / rail projects. You...
-
LTA HSO B, Singapore Maritime and Port Authority of Singapore Full time $60,000 - $120,000 per year[What the role is]Assistant Manager, Digital & Social Media[What you will be working on]We are looking for a creative, digitally savvy and dynamic professional to join our team and help us connect with over a million followers across our social media platforms. We strive to inform, engage and inspire members of public, helping them understand transport...
-
PROGRAMME PLANNING GRIT@Gov
2 days ago
LTA HSO B, Singapore Maritime and Port Authority of Singapore Full time $60,000 - $90,000 per year[What the role is][LTA-P&C] PROGRAMME PLANNING [][What you will be working on]The trainee will help to develop 2 AI bots for use.The first AI bot will focus on summarizing programme data into a high-level schedule; represented in Gantt chart format. This will involve providing multiple examples to train the AI, ensuring that it returns consistent format. Our...
-
executive/ engineer/ data analyst, road
5 days ago
LTA HSO B, Singapore Public Service Division Full time $90,000 - $120,000 per year[What the role is][LTA-TRO] EXECUTIVE/ ENGINEER/ DATA ANALYST, ROAD & PEDESTRIAN SAFETY[What you will be working on][What you will be working on]You will be part of the team that spearheads data analytics, research efforts and leveraging on digital technologies, focused on advancing road and pedestrian safety in Singapore. You will have the opportunity to...
