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Customer Service Intern

2 weeks ago

Hougang New Town, Singapore Mighty Jaxx International Pte Ltd. Full time $3,000 - $5,000 per year

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx's integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.

Your Role

We are looking for a motivated and detail-oriented Customer Service Intern to join our
dynamic team. This role focuses on managing and resolving level 1 customer inquiries,
ensuring a seamless experience for our customers. The ideal candidate is familiar with
Zendesk and Shopify or willing to learn.

Responsibilities

  • Manage customer queries about product information, order statuses, and basic
troubleshooting through various channels (email, social media).
  • Zendesk Ticket Management: Use Zendesk to create, track, and resolve customer
tickets promptly and professionally.
  • Shopify Order Management: Assist customers with orders and process refunds
and cancellations using Shopify.
  • Escalate Complex Issues: Identify when customer issues require escalation to
Level 2 support or other departments and ensure seamless handoffs.
  • Maintain Customer Records: Update and maintain accurate customer information

and interaction history in the CRM.

  • Provide Product/Service Information: Offer customers guidance on product
usage, specifications, and availability.
  • Assist with Order Processing: Support order fulfillment, payment issues, and
logistics queries via the Shopify platform.
  • Customer Feedback: Collect and relay feedback to improve customer service
operations and processes.

Requirements

  • Experience with Zendesk: Basic knowledge of Zendesk or a similar customer service
platform is highly desirable.
  • Familiarity with Shopify: Experience using Shopify to manage orders or customer
interactions is a plus.
  • Excellent Communication Skills: Strong written communication skills to interact with
customers professionally.
  • Problem-Solving Attitude: Ability to think quickly and handle customer concerns
effectively.
  • Organisational Skills: Detail-oriented with the ability to manage multiple inquiries
simultaneously.
  • Team Player: Willingness to collaborate with other team members and departments
for issue resolution.

To apply, please send an updated copy of your resume to
While we value all submissions, we regret that only shortlisted candidates will be contacted
by our People team.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making
your journey with us as dynamic and rewarding as the work you'll do. You can look forward
to:

  • Hybrid work (with flexible start timing, ranging from 8.30am am)
  • Attractive staff discounts on MJ products
  • Well-stocked pantry filled with a variety of snacks and beverages