IBM Planning Analytics Infra Support Engineer

3 days ago

Singapore TroyTech International Consulting Pte Ltd Full time $60,000 - $120,000 per year
IBM Planning Analytics Infra Support Engineer:
Job Description & Requirements

  • Upkeeping of the cloud resources hosting client's system on IBM Planning Analytics – Monitoring, alert responses

  • Provision, configure, maintain, and support GCC-hosted infrastructure and cloud resources

  • Maintenance – patching, restarts

  • UAT: Every 3rd Thursday, 6:00 PM – 12:00 AM, PROD: Every 3rd Saturday, 3:00 PM – 9:00 PM

  • Recovery & Restoration

  • Execute backup and restoration as required

  • Support requests / queries from apps team & end user

  • Work with application teams, vendors, and client IT team to support solution design and operational needs

  • Security controls review and remediation

  • Review and remediate Security Test findings

  • Reviews and Reports – based on agreed frequency/cadence

  • Document and submit Monthly Progress Reports (contains the Monthly Log Review Report for OS (specific for Infra)), submit Daily Monitoring and Health check Status (e.g. CPU, Memory and Diskspace Utilization)

  • Support audits

  • Analyze and respond to audit findings

  • Extract data or capture screenshots from the Cloud Platform or Server to fulfill auditors' requests for new or supplementary evidence

  • Work closely with internal and external security consultants to review audit reports related to cloud and infrastructure, providing clarifications and remarks as required

  • Participate in governance call

  • Attend project meetings (e.g. Weekly IT Meeting, PSDC/PSC where required)

  • Annual exercises (if any)

  • Support yearly Penetration Test, e.g. infra support (working with Application Team) to ensure environment readiness for Pen Test to be conducted

  • Working hours: 8am to 7.30pm on weekdays, 9am to 12.30pm on Saturday (for deployments/upgrade work).

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