F&B Executive

Position Title : F&B Executive

Location : Chick-fil-A Singapore

Reports To : Trainers / Supervisors / Managers / Director

Job Purpose : WINNING HEARTS EVERY DAY – Win the hearts of guest through consistent execution of role fundamentals

Description : Team Members play mission-critical roles in either front-of-house or back-of-house areas in the restaurant. Their focus is the delivery of great tasting food, genuine hospitality, fast and accurate service inside a clean and safe environment.

Key Metrics : Overall, Sales & Overall Satisfaction CEM score.

GENUINE HOSPITALITY – SERVING FROM THE HEART

1. Treating all customers with honour, dignity and respect; anticipating their needs; and resolving all their problems. Using CORE 4, HEARD model and executing 2nd Mile Service.

2. To measure performance in this area, we use these key metrics:

a. Attentive and Courteous employees

b. Problem Resolution

GREAT TASTING FOOD – PROVIDE SAFE, HIGH QUALITY, CRAVEABLE FOOD

1. Meeting quality requirements and serving food that is safe to eat all day, every day, develops trust with customers and shows them we care.

2. To measure performance in this area, we use these key metrics:

a. Taste of food

b. Temperature of food

c. Portion size

FAST AND ACCURATE – DELIVER ACCURATE ORDERS IN A QUICK MANNER

1. By executing this fundamental with excellence, we let guests know we value their time and their business-and fast and accurate service is one reason why customers keep coming back, specifically to take away their food.

2. To measure performance in this area, we use these key metrics:

a. Fast Service

b. Order Accuracy

CLEAN & SAFE ENVIRONMENT – MAINTAIN CLEANLINESS & SAFETY STANDARDS

1. Offering our customers a clean and safe environment is paramount to showing high levels of care. For many customers, this priority is the most important value for dining with us.

2. We measure performance in this area using these key metrics:

a. Cleanliness

b. Food Safety and Food Quality Audit Visits

c. Mystery Shopper Visits

SPECIFIC DUTIES

• Ensure food is prepared according to Chick-fil-A recipes, portion standards, and presentation requirements. Produce top quality food.
• Ensure opening and closing procedures are executed properly.
• Conduct shift-level checks of food temperatures, labelling, and storage practices.
• Execute food safety protocols in line with SFA regulations and Chick-fil-A's ORC
• Execute a clean, safe, and sanitary kitchen environment at all times.
• Execute a clean, clutter free kitchen floor/break-room floor and office floor at all times.
• Uphold proper use, cleaning and maintenance of kitchen equipment.
• Receive and store inventory according to guidelines.
• Lead BOH team during service, coordinating prep, cooking, and handoffs to FOH.
• Troubleshoot minor issues with equipment or procedures, escalating larger issues to the BOH Supervisor.
• Track prep levels during shifts, ensuring sufficient food without over-prepping.
• Minimize waste by coaching proper portioning and storage practices.
• Report shortages or inconsistencies in supplies to the BOH Supervisor.
• Conduct regular inspections of cleanliness, sanitation, and equipment functionality.
• Troubleshoot simple operational challenges quickly to maintain service flow.
• Maintain accurate inventory counts and prevent food shortages or excess waste.
• Manage kitchen costs by controlling waste, optimizing prep levels, and ensuring efficient labour deployment.
• Execute key messages from BOH manager meeting to team members for continuous improvements.

Required Attributes

Execution-Focused Leadership

• Works with energy and presence, ensuring standards are met in real time.
• Stay Adaptable and isn't afraid to jump into any station.

Strong Kitchen Knowledge

• Willingness to get familiar with food safety standards and Chick-fil-A kitchen procedures.

Organized & Responsive

• Keeps the kitchen orderly, ensuring smooth flow of prep and cooking.
• Adapts quickly when volume spikes or issues arise.

Team Player & Coach

• Supports the BOH Supervisor by contributing to the company culture positively.
• Creates an atmosphere of teamwork and mutual respect.

Resilient Under Pressure

• Stays calm and solutions-focused during busy periods.
• Able to encourage and refocus the team when stress levels rise.