Assistant Manager, Operations

6 days ago

Central Region, Singapore GMP Group HQ Full time $90,000 - $120,000 per year

Responsibilities


• Manage service point operations assigned


• Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems


• Work with other department managers to ensure a positive experience for patients along the continuum of care


• Ensuring facilities are patient friendly and safe


• Partner the department managers (Ops & Admin) in achieving customer satisfaction targets


• Responsible for devising innovative services to continually improve service levels and delight customers


• Responsible for achieving volume and financial targets for clinical targets assigned. Develop and carry out business plans in conjunction with clinical chiefs to ensure that goals are reached


• Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business


• Manage a group of non-nursing staff providing services in service points.


• Conduct appraisals for non-nursing staff


• Ensure that non-nursing staff receive appropriate induction, orientation and training so that they possess appropriate skills and knowledge to carry out their jobs.


• Responsible for staff recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired customer and business outcomes.


• Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems


• Participate in committees and other tasks as assigned


• Job rotations to other operational areas after 3 years

Requirements


• Degree in any discipline with minimum 3 years' work experience in Healthcare industry


• Healthcare operational experience will be advantageous although not necessary


• At least 2 years of experience in managing frontline staff


• Analytical, quantitative with strong communication skills (written and verbal)


• Proficient in Microsoft Word/Excel/Powerpoint.

To find out more about this opportunity, please contact Lionel Liew at

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793 |   EA Personnel: Lionel Liew   |   Registration No: R1330693

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltd's PDPA and e2i's PDPA.

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