Housekeeping Supervisor

3 days ago


Singapore IHG Hotels & Resorts Full time $40,000 - $60,000 per year

Housekeeping Supervisor - Contract - Holiday Inn Express Clarke Quay

Hotel Brand: Holiday Inn Express

Location: Singapore, Singapore

Hotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573

Job number: 145007

Contract Period: June - Nov

Financial Returns:

Works with Assistant Housekeeping Manager to ensure department cost and expenses are in line with department budget.

People:

Supervise the implementation of housekeeping standards and procedures in relation to:

  • Bedroom service

  • Bathroom service

  • Cleaning service

  • Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis

Solve employee grievances

Ensure consistency within the department

Works with Superior and Human Resources on manpower planning and management needs

Open and close the shift and ensure effective shift hand over

Distribution and collection of master keys

Management of all incoming and outgoing calls

Guest Experience:

Maintain a current and thorough knowledge of all housekeeping systems

Prioritise arrival rooms

Liaise with Front Office for guest and hotel requirements

Ensure guest valet is processed and delivered in a timely manner

Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)

Management of lost property for the hotel

Manage all special requests made by guests

Ensure you have complete knowledge of room types, layouts and facilities

Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets

Releasing rooms and room status management

Responsible Business:

Manage storage areas

Maintain adequate stock levels

Complete stock takes as required

Maintain stock levels

Conducts shift briefings to ensure hotel activities and operational requirements are known



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