Customer Service Engineer

3 days ago

Benoi Sector, Singapore a4e9da33-c067-4eb6-82c9-509a02600140 Full time $40,000 - $80,000 per year

Job Description

  • Liaise with the departments' managers on machines, customers and staffs issues.
  • Arrange for the opening of work order to execute jobs request.
  • Control and monitor work progress.
  • Raise local purpose order to cover outside work transactions.
  • Provide after sales support with customers and internal departments.
  • Mobilize pool of servicemen for optimum utilization.
  • Arrange and organize works to sub-contractors.
  • Assist in trouble-shooting problems as and when required.
  • Close work orders and invoice to customer as soon as possible.
  • Provide technical support for all the products line.
  • Assists in recruitment of new servicemen, training and development.
  • Supervise and guide staff on warranty SIM REPORTS.
  • Administers Human Resource related matters, in relation to issues of annual leaves, medical leaves, safety discipline and grievance handling.
  • Ensure the governing ISO procedures are observed and adhere to.
  • Describe the job' s key responsibilities, functions and activities in a concise matter
  • List amount of time spent on each responsibilities, functions and activities, where possible

HOW TO APPLY:

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