Aftermarket Product Manager – Southeast Asia

Job Summary:

•       The Aftermarket Product Manager develops and executes strategies for post-sale products and services, such as parts, maintenance, service, and upgrades, to maximize revenue and customer satisfaction. They manage the entire product lifecycle, conduct market research, analyze data, and collaborate with cross-functional teams to drive product innovation and growth in the aftermarket sector. This role will be critically important to drive and deliver aftermarket business growth by closely working with the country's commercial teams.

•       The Aftermarket Product Manager will report to the South Asia Senior Product Manager who mainly provides whole stream goods and Aftermarket product management leadership for South Asia region. The South Asia Senior Product Manager will lead a 3-4 team of Product Managers who are in major SEA countries including Indonesia, Vietnam, Malaysia and Singapore.

Job Responsibilities:

·       Customer and Market Data-based Aftermarket Strategy & Planning:

o   Conduct install base & customer data analytics, e.g., customer connectivity, share of entitlement, service contract penetrations, customer segmentations, customer value identifications, key data insights across the customer journey etc. to identify the growth opportunities.

o   Market and customer value analysis: Conduct both regular and project-based market, customer and aftermarket competitive landscape analysis, generate market and customer insights, unmet needs, opportunities, etc.

o   Develop and implement comprehensive aftermarket strategies aligned with business goals, including new product (tangible and intangible) development and portfolio management.

·       New Service Offering (Product) Development:

o   Recurring Revenue Acceleration: Developing localized programs to drive sustainable recurring revenue (e.g., service contracts, subscription services, long term rental, etc.) growth to increase customer stickiness and long-term loyalty.

o   Drive Overhauling/Remanufacturing Business Growth: Identify emerging opportunities and craft innovative growth strategies tailed to local enhanced service capabilities.

o   Parts, Kits and Other Service offering development/launch/ commercialization: Lead the development of new aftermarket offerings, e.g., Parts, Lubricants, Kits, Unique designed Parts offerings, etc. including product launch and commercialization.

·       Daily Product Support:

o   Daily product support: Work closely with the sales team to provide aftermarket product knowledge, technical expertise, and sales support to drive aftermarket sales.

o   Training and sales tool: Develop product presentations, and training materials, sales tools to enhance the sales team's effectiveness in executing aftermarket products and services.

·       Pricing Strategy:

o   Pricing management: Conduct regular pricing analysis. Develop and implement aftermarket pricing strategies that optimize profitability while remaining competitive in the market.

o   Daily pricing support: Provide daily support to the sales team on pricing inquiries, negotiations, and special pricing requests, ensuring consistency with company pricing policies.

o   Price data management: Utilize ERP/CRM systems to manage aftermarket product data, part numbers, and price lists.

·       Deliver Overall Business Goal: collaborate and execute with the country's commercial team to deliver and meet the overall business goals in terms of growth, margin, customer connectivity, etc.

Required Skills and Qualifications:

· working experiences in Aftermarket & Service, Product management, Technical supports, Engineering, Industrial Digitalization, Data Analytics.

·       Demonstrated experience in driving business growth in the aftermarket space.

·       Sound working records in leading industrial companies.

·       Master of Languages: English (mandatory); another regional language is a plus

·       Travel: 20-30%

·       Analytical & Data Skills:

o   Strong ability to analyze, interpret, and organize data from various sources to drive strategic decisions.

o   Strong experience in Microsoft Office, especially Excel and PowerPoint, along with data analytical, and database skills, e.g., Tableau,. Qlik, Alteryx, etc.

·       Excellent communication and coordination skills

·       Strong relationship building skills with the ability to influence and inspire

·       Ability to solve problems, handle complex issues and cross-functional projects.

·       Business acumen, a strong understanding of business functions, market dynamics, and financial implications.

·       Growth and business driven mindset, willingness to learn, to execute down-to-earth, to adapt and to grow together with a team

·       Be adaptive, and able to manage stress well and be resilient.

Key Stakeholders and co-workers

·       Commercial leaders and commercial sales & service team of the country/markets supported

·       Product Management Manager in South Asia and the team

·       AP Aftermarket Product Management team

·       AP Regional Engineering

·       Operations and Procurement in main regional factories and other source regions

·       Regional Marketing Team and Demand Generation Team