AVP, Pre-Claims Authorization Assessment

6 days ago


Singapore River The Great Eastern Life Assurance Company Limited Full time $60,000 - $120,000 per year

To ensure accurate and timely assessment of pre-claims authorization requests. The role is focused on giving customers assurance before their admissions by delivering precise evaluations, clear communication and assurance of coverage. This includes managing pre-claim investigations, liaising with medical professionals, and resolving escalated cases promptly to meet or exceed service standards.


• Provide accurate and timely assessment of pre-claims authorization requests within service standards.


• Manage and review specialized pre-claim investigations and appeals with fairness and precision.


• Liaise with medical professionals, hospitals and policyholders to clarify requirements for pre-claim authorization approvals.


• Deliver excellent service by providing assurance to customers and exceeding expectations in pre-claims authorization.


• Proactively identify and recommend alternative solutions to give customers confidence before admissons.


• Oversee escalated cases to ensure prompt resolution in line with service quality commitments.


• Take accountability for business and regulatory compliance, mitigating risks effectively.


• Stay updated on regulatory changes and industry development to anticipate and manage emerging risks.


• Undertake any other ad-hoc projects as assigned.


• Bachelor's degree in business, healthcare administration, or related discipline.


• 5–8 years of experience in customer service operations, preferably in insurance claims.


• Strong problem-solving, communication, and stakeholder management skills.


• Familiar with letter of guarantee issuance workflows and healthcare provider interactions.

How you succeed

·       Champion and embody our Core Values in everyday tasks and interactions.

·       Demonstrate high level of integrity and accountability.

·       Take initiative to drive improvements and embrace change.

·       Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.

·       Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.



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