Clinic Manager/ Patient Service Supervisor

2 days ago

Central Region, Singapore Healthway Medical Group Full time $60,000 - $80,000 per year

Responsibilities:

  • To coordinate the daily operations of the clinic (front counter services, administrative, and operational matters).
  • Assist the Operation Team/ Cluster Manager in the implementation of goals, objectives, policies, procedures, and systems for all operational areas of the clinic.
  • Oversee and supervise the training and development of clinic staff members.
  • Plan and coordinate the daily work assignments and operations.
  • Manage a group of patient service associates.
  • Coordinate daily administrative matters, including the reconciliation of accounts payable and receivables.
  • Work in partnership with clinic staff members to ensure the delivery of quality patient care and services.
  • Work closely with Clinic Staff, Head Office Operational Support, and other stakeholders.
  • Responsible for ensuring that clinic staff receive appropriate induction, orientation, and training so that they possess the appropriate skills and knowledge to carry out their jobs.
  • Responsible for communication between staff and head office. The coordinator should ensure the timely dissemination of information, escalation of issues, recommendations, and implementation of solutions to problems.
  • Perform reception duties, scheduling of appointments, registration, dispensing of medication, payment collection, and administrative duties relating to patients.
  • Involve in administrative functions relating to work areas such as stationery/drug/consumable ordering/stock-taking.
  • Perform other ad-hoc duties as assigned.

Requirements:

  • Minimum 'O' levels or equivalent
  • Good interpersonal communication skills
  • Excellent customer-service mindset
  • Able to multi-task and work in a fast-paced environment
  • Prior experience in a healthcare setting would be an advantage.
  • Able to commit 5.5 workdays.

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