L1 Service Manager, Information Technology

2 weeks ago

EDB SG SINGAPORE Maritime and Port Authority of Singapore Full time $60,000 - $120,000 per year

[What the role is]

About Economic Development Board
The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

For more information on EDB, please visit

The Information Technology Division develops and implements IT products and services for EDB, while delivering critical IT solutions to internal users.

As an L1 Service Manager in the Incentive and Facilitation Stack, you will play a pivotal role in ensuring the smooth operation of our Level 1 (L1) support team in providing exceptional support to our clients.
You will take on a hands-on role in supporting the products and services offered, while also managing and mentoring the Level 1 (L1) support team. This hybrid role combines operational execution with leadership responsibilities.

You will work closely with EDB's in-house engineers, project managers (PMs), and designers, as well as external stakeholders, to ensure reliable service delivery.

[What you will be working on]

  • Manage and mentor the L1 support team to ensure effective operations and professional development

  • Continuously seek improvements in support processes, including documentation, workflows, and knowledge base quality

  • Identify opportunities for streamlining service delivery processes and enhancing efficiency while ensuring service level agreements (SLAs) and performance metrics are met

  • Provide direct application and system support, including issue analysis, troubleshooting, and resolution via various channels (e.g., phone, email, ticketing system) ensuring timely assignment and resolution

  • Collaborate with internal teams of engineers, project managers, and designers, as well as external vendors and stakeholders across EDB to analyse, test, and suggest enhancements

  • Perform functional testing before deploying changes

  • Perform info security-related reviews as stipulated by IM and EDB IT policies

  • Create and maintain system documentation, support records, and operational procedures

  • Prepare communications to users regarding system updates, service changes, and scheduled disruptions

[What we are looking for]

To be successful in this role, you should have:

  • A Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience). Candidates with a diploma in a relevant discipline and related work experience are also encouraged to apply.

  • At least 2 years of experience in Application Support or Project Management in a IT / Tech related field

  • Experience in managing support teams and mentoring junior team members

  • Proficiency in MS Office tools, especially Outlook, Word, PowerPoint, and Excel

  • Working knowledge of Microsoft Dynamics; familiarity with Generative AI tools and Robotic Process Automation (RPA) will be a strong advantage

  • Strong technical aptitude and familiarity with ITIL framework and service management principles

  • A hands-on, service-oriented mindset with a willingness to take ownership of support issues

  • Strong interpersonal and communication skills (written and verbal), with the ability to engage stakeholders across technical and non-technical domains

  • A proactive, resourceful, and self-motivated approach, with the ability to thrive in a fast-paced environment

  • Singaporean

  • Information Technology Project Manager

    4 days ago

    Singapore RMR INFORMATION TECHNOLOGY SERVICES PTE. LTD. Full time

    **Project Planning and Initiation**:Define project goals, scope, deliverables, and timelines in collaboration with stakeholders. Develop detailed project plans, including schedules, resource allocation, and risk management strategies. Identify key project milestones and set measurable objectives. - **Team Leadership and Coordination**:Lead cross-functional...

  • Manager, Energy

    2 weeks ago

    EDB - SG SINGAPORE Public Service Division Full time $60,000 - $120,000 per year

    [What the role is]The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both...

  • 24x7 L1 Support

    6 days ago

    Singapore DXC Technology Full time

    **24x7 L1 Support **(12hrs shift helpdesk & onsite)**: - Responsibilities: _ - Provide 24x7 1st level support (12hrs shift helpdesk & onsite) for DXC Support Teams, Clients and Client’s 3rd Parties Vendors - Provide 1st level troubleshooting to customers. - Respond to customer calls in a professional and courteous manner - Responsible for logging calls...

  • Manager, Logistics

    1 week ago

    EDB - SG SINGAPORE Public Service Division Full time $80,000 - $120,000 per year

    [What the role is]About EDBThe Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses,...

  • Senior Manager, Logistics

    1 week ago

    EDB - SG SINGAPORE Public Service Division Full time $120,000 - $180,000 per year

    [What the role is]About EDBThe Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore's position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses,...

  • Manager, Information Technology

    3 days ago

    Singapore TEENET TECHNOLOGY (SINGAPORE) PTE. LTD. Full time

    **Job Description**: - Collaborate with the CEO on strategic planning and execution. - Identify new business opportunities, technologies, and markets. - Translate company vision into actionable operational plans. - Oversee daily operations across departments (e.g., Development, IT Infrastructure, Support, Sales, Marketing, HR, and Finance). - Ensure...

  • Information Technology Director, International

    1 week ago

    Singapore Hyatt Shared Service Centers Full time

    Summary **Working Location**:Singapore or Hong Kong This position is responsible for the oversight of technology infrastructure across our Global Property and Guest Services Hubs in Asia Pacific and Europe, Middle East Africa regions. In addition to leading a multinational team of infrastructure managers and specialists, this role is also responsible for...

  • Project Manager, Information Technology

    3 days ago

    Singapore EMQ2 TECHNOLOGY SERVICES PTE. LTD. Full time

    EMQ2 is seeking a highly qualified Project Manager, Information Technology to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you...

  • L1 PRODUCTION SUPPORT

    4 hours ago

    Singapore QUESSCORP SINGAPORE PTE. LTD. Full time

    Provide L1 production support on corporate internet banking / CDN / monitoring system related applications. To coordinate and support infrastructure maintenance activities To manage implementations of new application releases; adhering to the best practices of the release management process. To work with various partners such as Peer Application Teams,...

  • System Engineer L1

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    Job - L1 System Engineer - To provide 24 x 7 support for Data Center running on 12 hours shift - Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged. - Resolving the incident/problem onsite. - Escalating unsolvable problems and service requests to the System and/or Software...