Customer Service Officer

2 days ago

Bukit Merah, Singapore SG Gymnastic Academy Pte Ltd Full time $24,000 - $36,000 per year

Work closely and assist the customer service team to:

a) Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders

b) Ensure the reception area and studios are well-maintained, set-up for classes and welcoming for all stakeholders.

c) Manage front desk operations, taking attendance, guiding gymnasts to their assigned studios, update record on absent gymnasts and inform respective coaches accordingly etc.

d) Oversee CCTV during operations to ensure smooth operation, attends to parents for inquiries, attend to gymnasts who might have sustain injuries during training and updating parents on the situation, uniform fittings, apparatus purchases etc.

e) Assist and support the CS team on managing the customer service email, whatapps and other communication in a timely manner with accurate information.

f) Support the CS team on all administrative matters such as data entry, filing, and document preparation, invoicing, merchandise inventory update etc

g) Support all marketing initiatives by providing information about programs, upcoming events etc to all stakeholders

h) Other ad-hoc duties as required

Job Types: Full-time, Contract, Fresh graduate

Contract length: 6 months

Pay: $2, $3,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

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