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Client Lifecycle Management Specialist
2 days ago
The Opportunity
- Adecco is partnering with a leading bank to look for a Client Lifecycle Management Specialist
- Contract will start off as 6months contract.
Job Description
Client implementation is responsible for highly complex client account openings and product set up requests (including new, changing or expanding requirements). Work includes:
- Implementing top-tier solutions for corporate clients and financial institutions.
- Delivering seamless products/services setup and streamlined installation processes in compliance with internal and external policies and regulations
- Monitoring and evaluating product performance and client feedback to generate new products ideas and identify product/service features that need to be meet client needs
- Liaising with other area of the bank to implement these changes
The recent change in organization structure that require the Client Lifecycle Management (CLM) KYC Specialist advises Front Office on all SOW / AML / KYC and legal documentation related matters, support Client Advisors though from prospecting to funding of the accounts, liaises with other departments, particularly the Anti-Financial Crime (AFC) team, to verify approvals, obtain information and/or guidance including transaction monitoring and sactions screening. The candidate must have good knowledge of local industry practices and is accountable to ensure overall SLAs are met and escalating any issues appropriately and timely. The candidate will be required to steer appropriate outcomes, partner closely with key internal and business partners including agile / technology to ensure effective communication of tool enhancements / process improvements of the team is executing properly. In addition, the individual will support with the ongoing SOW uplift exercise to remediate existing accounts.
Roles & Responsibilities:
- CLM KYC specialist who focusses on account opening / client adoption process, on going periodic reviews, advising Front Office on AML / KYC and documentation matters, provides expert advice to team members and / or Client Advisors on complex account structure etc.
- Acting as sparring partner for client ACOs in all AML /KYC related topics:
- Check quality and completeness and correctness of client files / KYC forms.
- Setup case management team (RM, CLM, AF, DCRO, COO etc) subject to the complexity of the case
- Collection of docs (directly with clients if requested).
- Update KYC questionnaire based on the information provided by RC (if requested).
- Request for pre-screening of names as applicable.
- Monitor, track and escalate cases as appropriate and share MI on a weekly basis to the Relationship Manager or Market Head.
- Be the lead to focus and streamline the account opening and KYC review process and Advising Front Office on legal documents during the onboarding and periodic review process.
- Provide expert advice to Client Advisors on complex account structure and KYC / AML cases the business is confronted with
- Participate in client meetings if required
- Partner and work closely with other departments including AFC, to verify approvals, obtain information and/or guidance and participate in investigations as required including preventive crime checks, transactions monitoring and sanctions screening.
- Responsible quality SOW / KYC and timeliness of submission across account and periodic review.
Next Step
- We could contact you in the soonest time if you directly send your resume to:
- Email Topic: Apply Client Lifecycle Management Specialist
- We regret to inform that only shortlisted candidates will be contacted
Amos Tan Jun Han
EA Licence Number: 91C2918
Personnel Registration Number: R
