Digital Business Analyst

4 hours ago

Singapore Neurones IT Asia Full time $80,000 - $120,000 per year

We are looking for a Digital Business analyst, and this role combines business analysis expertise with UX/UI design capabilities to ensure optimal user adoption and service delivery. The candidate will facilitate stakeholder engagement and translate business needs into both technical specifications and intuitive user interfaces that enhance overall system effectiveness.

Key Responsibilities

  • Gather business requirements for CRM enhancements, marketing technology, and cloud telephony system implementation and integrations
  • Design and prototype user interfaces for service portal revamp, appointment booking system, and live chat functionalities
  • Create wireframes, mockups, and interactive prototypes using Figma for stakeholder review and development guidance
  • Analyse current processes and design optimized future state workflows for integrated customer service operations
  • Facilitate requirement workshops and stakeholder interviews across multiple divisions
  • Conduct user research, usability testing, and gather feedback to inform design decisions
  • Document business processes, user journeys, and maintain requirements traceability matrix
  • Analyse business impact of system integrations and identify process optimisation opportunities

Essential Competency Requirements

  • Salesforce Implementation: Strong understanding of Salesforce Service Cloud and Marketing Cloud implementation, business process mapping, and Lightning Experience customisation
  • Government Experience: Minimum 3 years' experience in Singapore Government business analysis, process improvement, or digital service design
  • Government Commercial Cloud (GCC) Implementation: Experience with GCC implementation projects, compliance requirements, and accessibility standards
  • Risk Assessment: Proficiency in business risk analysis, impact assessment methodologies, and user experience risk evaluation
  • Web Penetration Testing (WPT): Understanding of web application security testing principles and user interface security considerations
  • Cloudscape Vulnerability Rectification: Knowledge of cloud security vulnerabilities and their impact on user experience and business processes
  • AWS Connect Implementation: Understanding of contact centre operations, AWS Connect implementation, and agent interface design

Essential UX/UI and Design Requirements

  • Figma Proficiency: Advanced skills in Figma for wireframing, prototyping, design systems, and collaborative design workflows
  • User Experience Design: Proven experience in user research, persona development, user journey mapping, and usability testing

  • Business Analyst

    1 week ago

    Singapore Digital Business People Full time

    Overview Business Analyst - AML AI Consultant role at Digital Business People. This is an individual contributor role focused on advising clients in the banking and financial services sector on how to integrate AI and advanced analytics into their operations, with a strong focus on financial crime risk areas such as Anti-Money Laundering (AML) and fraud...

  • IT Business Analyst

    7 days ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Product Analyst

    18 hours ago

    Singapore Digital Business People Full time

    **Skill**: Product Analyst: IMOS platform **Total Experience**: 1 -3 Years **Position Type**: Permanent **Location**: Singapore **Purpose of the Role**: In this role as a Product Analyst, you will be a pivotal member of the Product Team, focusing on the maritime domain within the metals mining and trading industry. Your role involves collaborating with...

  • Business Analyst

    1 week ago

    Singapore WPH DIGITAL PTE. LTD. Full time

    **Responsibilities**: The Business Analyst will be required to interact with clients to understand, confirm, compare (client’s requirements with WPH solutions), prepare proper documentation and present completed materials for client’s acceptance. **Key Responsibilities**: - Conduct thorough analysis of user needs, business processes, and data to...

  • Business Analyst

    2 weeks ago

    Singapore NE Digital Full time

    COMPANY DESCRIPTION NE Digital is the digital, data and technology organization that serve as a center of excellence to drive digital transformation for our group of NTUC Social Enterprises to meet the critical social needs of Singapore's community. Delivering innovative products and solutions, we empower our people to lead a better and meaningful life...

  • Digital Business Analyst

    2 weeks ago

    Singapore PEOPLESEARCH PTE. LTD. Full time

    Digital Business Analyst As part of the company’s digitalization journey, our client is seeking a dynamic and forward-thinking Digital Business Analyst to bridge between business stakeholders and relevant teams, driving the design and delivery of user-centric, data-driven digital solutions. Responsibilities: Gather and translate business requirements into...

  • Digital Business Analyst

    1 week ago

    Singapore PEOPLESEARCH PTE. LTD. Full time

    Digital Business Analyst As part of the company's digitalization journey, our client is seeking a dynamic and forward-thinking Digital Business Analyst to bridge between business stakeholders and relevant teams, driving the design and delivery of user-centric, data-driven digital solutions. Responsibilities: Gather and translate business requirements into...

  • Business Analyst

    2 weeks ago

    Singapore Digital Biz Solutions Full time

    About the Company: Dbiz is a high-performing product and engineering company that partners with organizations to build out digital solutions using the right technology at the right time. We pride ourselves on our innovative use of technology in various ways. Role Summary: We are looking for an experienced IT System/Business Analyst to join our team for an...

  • Business Analyst

    7 days ago

    Singapore Digital Commerce Intelligence Pte Ltd Full time

    At** dci.ai **we are building Southeast Asia’s most advanced Digital Commerce Intelligence platform that enables brands & retailers to better understand and effectively drive their eCommerce performance. To support our ambitious expansion, we are looking for an experienced Business Analyst to join our business team. **What we do** **What You'll Do** As...

  • Business Analyst

    7 days ago

    Singapore Circle Digital Ventures Pte Ltd Full time

    About Circle Digital Ventures Backed by leading ship operators and some of the largest ship owners in the world, Circle Digital Ventures (CircleDV) is a fast-growing maritime tech company reshaping the future of seafarer lives. Our ecosystem spans safety wearables, wellness solutions, and fintech services—all purpose-built for seafarers. Business Analyst...