Digital Business Analyst

**Pfizer Singapore is recruiting permanent employees for manufacturing site expansion of Pfizer Asia Manufacturing Pte Ltd (PAMPL) in Singapore**:
**Role Summary**:
The Pfizer Digital PGS Business Analyst will support Digital aligned initiatives at the site by working with site stakeholders to understand business requirements and collaborating with the Pfizer Digital Solution Areas to determine solution fit within the current systems portfolio. The position will engage with the site business to identify and define scope for continuous improvement initiatives and related solutions that can be leveraged across the PGS Plant Network.

The Pfizer Digital PGS Business Analyst will lead specific site projects and assist with implementation of global standard solutions at the site. The position will work with the Pfizer Digital PGS Site Lead to manage the site PGS Digital portfolio and ensure programs are delivered to meet or exceed site goals. The position will guide the business in identifying solutions to meet local business needs through leveraging core and/or standard solutions that can be leveraged across the network wherever possible.

The Pfizer Digital PGS Business Analyst will facilitate on-going monitoring of support for all Digital systems and services (core, non-core, local, and infrastructure) used at the site. The position will escalate support issues with Digital Solution Teams, BTAMS, and BTI teams as needed. The Pfizer Digital PGS Business Analyst will work on rationalizing local systems not transitioned to the BTAMS support model, working to identify core solution to fit that business need, as required.

**Role Responsibilities**:

- Partner with site business clients and Operating Units to understand and analyze business process requirements and identify appropriate solutions to meet unmet needs.
- Engage with the business to identify and define scope for continuous improvement, innovative, and Best Practice initiatives and assist or lead those initiatives to improve the efficiency of processes and systems at the site.
- Collaborate with the Pfizer Digital Solution Areas (PGS, ERP, BTI, etc.) to determine solution fit within the current and future systems portfolio to improve business processes.
- Coordinate with Pfizer Digital Solution Areas (PGS, ERP, BTI, etc.) to identify and propose system and/or process and/or data/configuration changes to increase business and systems operational efficiency
- Support global Pfizer Digital project deployments (core solutions) and global Digital-related continuous improvement initiatives at the site working in partnership with Pfizer Digital PGS Site Lead, Digital Solution Area teams, and other Digital teams and Business SMEs as required.
- Support the Pfizer Digital PGS Site Lead in building strong partnerships with key stakeholders that increases the understanding of business needs and works towards maximizing the value of our Digital investments at the site. Support the Pfizer Digital PGS Site Lead in the on-going management of the business systems POR and systems/service portfolio. Support communication requirements from Digital to stakeholders and wider site.
- Connect with the Pfizer Digital Solution Areas, BTAMS, and BTI to ensure the systems and services support provided meets the expectation of the business users. Monitor the service being delivered to the site, follow-up on unsatisfactory support metrics and escalate critical service issues with relevant Digital teams.
- When appropriate, the position will perform analysis, design, and drive development/implementation of continuous improvement solutions that meet local business requirements and can be leveraged across multiple sites in the network.
- Rationalize local systems not transitioned to the BTAMS support model; provide local support where rationalization/transition is not possible.
- Monitor metrics to ensure complete and proper execution of Digital related systems and service operational processes in accordance with cGMP and Pfizer standards. Initiate corrective measures as necessary.
- Engage with Compliance and Pfizer Digital Solution Areas to ensure the right policies and programs are in place to maintain system compliance with cGMP regulations and Pfizer policies and standards.
- Support the Pfizer Digital PGS Site Lead in their role in the compliance/validation space as outlined in the Pfizer Digital PGS Compliance Playbook.
- In partnership with the Pfizer Digital PGS Site Lead, act as the Digital Point of Contact at the site providing site knowledge and insight to Pfizer Digital PGS Solution Area teams during solution deployments and providing feedback and site updates that may be relevant or of interest to the Digital Site Community.

**Qualifications**
- Demonstrated capability to communicate effectively; embrace diversity; influence stakeholders and build business partnerships to deliver results.
- Demonstrated track of record of performance in managing complex, cross-function