Associate, Quality Assurance

At Hegen, we redefine the parenting experience with award-winning innovations tailored for mothers and their little ones. As a trusted brand in mother and baby products, our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. Recognized as one of Singapore's top 10 fastest growing companies, Hegen takes pride in creating practical solutions that combine thoughtful designs with functionality and sustainability for time-strapped parents.

About the Role

As an Associate, Quality Assurance & Compliance within the Quality team, you will work closely with cross-functional teams to drive quality improvements through product testing and excellent customer support. The role is also designed to offer development opportunities within quality audits and compliance.

This is an excellent position for someone who is passionate about quality, thrives on precision, and enjoys contributing to continuous improvement within a dynamic and collaborative environment. You will gain hands-on exposure to the full spectrum of quality and compliance functions — from system management and documentation control to audit preparation and process enhancement.

If you have a keen eye for detail, a strong sense of responsibility, and a desire to make an impact through quality excellence, we invite you to be part of our mission to uphold the highest standards in everything we do

Responsibilities

• Formalizing and documenting quality-related operations to ensure consistency and compliance with relevant standards
• Define product/ part requirements which include product/ part functional and cosmetic specifications, dimensions that are critical to quality, and compliance to the relevant standards
• Investigate and address any quality or non-conformity issues pertaining to suppliers
• Review and evaluate product/ part limit samples
• Conduct supplier audit to ensure compliance with specifications
• Periodic update and analysis of quality KPI's such as product return rate and customer complaints
• Facilitate and execute product return operations by working closely with different stakeholders such as customer service, commercial team, international distributors, and manufacturing counterpart to ensure seamless flow of returned products
• Present Bi-weekly quality updates to customer service & other stakeholders
• Provide technical support to customer service and commercial team in verifying customer returns
• Ensure alignment around compliance requirements and drive customer complaint closures to ensure customer satisfaction
• Influence and work closely with manufacturing counterpart in implementing effective quality control and continuous improvement processes
• Ensure equipment are properly maintained and calibrated

Requirements:

• Bachelor's Degree or Diploma in Mechanical Engineering and/or equivalent
• Experience working with suppliers/manufacturers in quality management and/or process control roles in a consumer goods company is preferred but not mandatory.
• Demonstrates commitment to high levels of quality and customer satisfaction
• Proficiency in English is required, fluency in Mandarin is a plus (to liaise with Mandarin-speaking production teams)
• Detailed-oriented, responsible and versatile in dynamic environment
• Knowledge in ISO9001 and/or ISO13485 will be advantageous
• Fresh graduates with internship experiences in Quality Assurance, Quality Control or production environments are welcomed to apply

What we offer:

• An opportunity to gain hands-on experience in both quality assurance and quality control functions
• Exposure to cross-functional projects and continuous improvement initiatives
• A collaborative and purpose-driven environment that values learning, growth and innovation

At Hegen, we are passionate about fostering a purpose-driven, inclusive and collaborative work environment where every team member can thrive. We are committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Be part of our dynamic vision to impact 100 million mothers worldwide. Apply now and embark on an exciting career journey with Hegen You may also submit your resume and cover letter to