Data Centre

At Xtremax, this role supports government partner agencies in managing and securing critical government data centre facilities. As a Data Centre Operations Support professional, you will play an important role in ensuring the smooth operation of infrastructure, physical security, and IT systems. This role requires hands-on monitoring, troubleshooting, and coordination with multiple stakeholders to maintain a resilient, secure, and efficient data centre environment that supports essential government services. Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.

Responsibility:

Infrastructure Management

• Monitor and maintain critical infrastructure, including power systems (UPS, PDUs), cooling systems, and fire suppression systems.
• Conduct regular environmental monitoring checks (temperature, humidity, water leakage).
• Coordinate with vendors and internal teams for infrastructure issue resolution.
• Support facility maintenance activities and equipment installations.
• Maintain proper cable management and facility organisation.
• Ensure facility cleanliness and operational readiness.

Physical Security

• Monitor and manage access control systems and CCTV operations.
• Handle visitor management and escort duties.
• Maintain accurate security logs and access records.
• Ensure compliance with physical security policies.
• Report and escalate security incidents or anomalies.

IT Operations

• Monitor IT systems health and performance.
• Perform basic troubleshooting and system administration tasks.
• Support backup operations and disaster recovery procedures.
• Process service requests and provide incident management support.
• Assist with change management activities.
• Monitor security alerts and perform basic security checks.
• Support user access management.
• Lead incident coordination during critical outages or environmental risks (humidity, water leakage, etc.).
• Participate in government-wide Business Continuity and Disaster Recovery (BCP/DR) exercises.
• Serve as the first line of operational support for agencies hosting workloads in government data centres.
• Provide advisory on operational readiness, audit preparations, and infrastructure upgrades.

Documentation & Reporting

• Maintain up-to-date facility layout and infrastructure records.
• Update system and operational documentation.
• Track IT and infrastructure assets.
• Log activities, incidents, and resolutions.
• Generate regular operational and maintenance reports.
• Keep all maintenance records accurate and current.

Requirements

Must Have

• Diploma or Degree in IT, Facilities Management, or related field.
• Must have 2–5 years of relevant experience.
• Experience in IT operations or data centre operations.
• Good understanding of infrastructure systems and IT operations.
• Knowledge of security principles and compliance requirements.
• Strong problem-solving and analytical skills.
• Excellent communication and coordination abilities.
• Ability to work in shifts and respond to emergencies when required.

Good to Have:

• Experience with Singapore Government Project will be advantageous.

Certificate Preferred:

• ITIL Foundation 
• Data Centre Operations certification 
• Basic IT infrastructure certifications 
• Security awareness certification

Benefits

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We regret to inform you that should you not consent to providing the necessary data required for us to process your application, your application will be considered void.