Customer Service Officer

4 days ago

Toa Payoh, Singapore Mind Stretcher Education Full time $2,500 - $4,000 per year

Job Summary: As a Customer Relations Associate, your role is pivotal in shaping a positive and enriching experience for both internal and external customers. Serving as a key touch point, your responsibilities span across crucial aspects of customer service, administrative efficiency, team collaboration, and ensuring a safe and conducive learning environment.

Key Responsibilities:

Customer Service

  • Attend to customer inquiries via walk-in, chat, phone and email in a promptly and proactive manner.
  • Understand the customers' needs and maintain a continuous high level of customer service delivery and satisfaction.
  • Create a warm and high quality customer service experience.
  • Establish rapport and build good relationships with the customers.
  • Work closely with other departments to meet customer needs and enhance service quality.
  • Training will be provided to acquire knowledge of the programmes, services and operation process.

Administration

  • Keep detailed and accurate records of customer interactions, transactions, and documentation.
  • Process monthly fee payments into the system.
  • Provide support to teachers.
  • Ensure the safety and well-being of all students at the Centre.
  • Ensure smooth operation at centre daily.
  • Any other ad-hoc projects or assignments which might be assigned from time to time.

Requirements & Skills

  • Be able to work 4 weekdays (1.15pm - 9.45pm), and 1 weekend (8.15am - 6.45pm)
  • GCE 'O' Level, NITEC Certificate, Diploma, or Degree in any field
  • Proficient in MS Office (Word and Excel)
  • At least 1 year of customer service-related working experience
  • Strong customer-focused personality and mind-set
  • Pleasant and cheerful disposition
  • Excellent interpersonal communication skills

What you can expect as part of the Mind Stretcher family:

1) Variable bonus

2) Medical, Dental & Hospitalisation/Surgery benefits

3) Structured career & salary progression

4) Wide range of staff awards (long service, best rookie, most innovative etc)

5) Attractive staff discounts for MS programmes

6) MS Gifts to Staff (Birthday, CNY, Teachers' Day, etc)

7) Employee Health Programme (In partnership with HPB)

8) Waiver of fees for MS programmes (for MS staff serving at least 5 years)

9) Free public speaking training (Mind Stretcher Toastmasters)

10) On-the-job training & Structured Training

11) Free Staff Welfare events (D&D, CNY celebrations, Staff Bonding etc)

12) Monetary incentives for Teachers & Sales Staff

13) Corporate Discounts (Telcos, Computer & Peripherals, Hotel)

14) Staff/ Student Referral Incentive Scheme

  • Customer Service Officer

    4 days ago

    Toa Payoh, Singapore Rejoy Suites Full time $24,000 per year

    **JOB DESCRIPTIONS**: Provide professional customer support. Maintaining a positive, empathetic, and professional attitude towards customers at all times. Attending and communicating promptly to customer's needs and queries. Administrative duties including point-of-sales processes. Gather customer satisfaction levels and feedback on customer services...

  • Part-time Customer Service Officer

    4 days ago

    Toa Payoh, Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Toa Payoh** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...

  • Customer Service Officer

    4 days ago

    Toa Payoh, Singapore The Write Connection Pte Ltd Full time $2,000 - $3,000 per year

    The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers. **Responsibilities**: -...

  • Customer Service Officer

    1 day ago

    Toa Payoh, Singapore Oaktree Consulting Full time

    Assist sales team to provide quotation to customer and follow up on inquiry. - Provides post-sales support to Sales division and day-to-day business liaison with major customers - Responsible for order processing, close follow-up and internal co-ordination with customers, logistics and warehouse to ensure timely delivery - Provide good customer service...

  • Customer Service and Operations Officer

    2 weeks ago

    Toa Payoh, Singapore Maison Ace Pte Ltd Full time

    Established in 2017, Maison Ace is the official Singapore Distributor of Japanese home appliance brands which includes BRUNO Japan, Vitantonio and Aladdin Sengoku. We are looking for individuals who are excited to join our small family and grow with us! **Roles and responsibilities**: - Answering customer enquiries on product/orders - Assisting with...

  • Customer Service Officer

    17 hours ago

    Toa Payoh, Singapore CITY-LINK EXPRESS & LOGISTICS (S) PTE. LTD. Full time

    1 year exp **Roles & Responsibilities** **Responsibilities**: - Handle all incoming calls from customers. - Provide good customer services and maintain good rapport with customers. - Ensure customer request, enquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company’s procedures. - Work closely with team...

  • Customer Service Supervisor

    4 days ago

    Toa Payoh, Singapore Hoya lens Singapore Pte ltd Full time

    **The Position** This position is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and fostering a positive team environment. Supporting Eye care Practitioner (ECP) by addressing any concerns and feedback may have with empathy and professionalism. **Major...

  • Customer Service Representative

    2 weeks ago

    Toa Payoh, Singapore R-Logic International Pte Ltd Full time

    Provides office and administrative support. - Manage incoming and outgoing calls - Support Service Operations - Work with customer service manager to ensure proper customer service is being delivered - Create or open RMA cases for customers - Communicating with clients and customers about their experiences with a product or service - Providing advice on...

  • Customer Service Representative

    4 days ago

    Toa Payoh, Singapore R-Logic International Pte Ltd Full time $28,800 per year

    Provides office and administrative support. - Manage incoming and outgoing calls - Support Service Operations - Work with customer service manager to ensure proper customer service is being delivered - Create or open RMA cases for customers - Communicating with clients and customers about their experiences with a product or service - Providing advice...

  • Customer Service Supervisor

    4 days ago

    Toa Payoh, Singapore HOYA Corporation Full time $4,000 - $6,000 per year

    Major Responsibilities Supervisory Oversee and supervise a team of assigned customer service officers and ensures comply with company guidelines particularly related to quality of service. Improve Customer Service Officers communication skills by conducting training on Hoya's ophthalmic lenses and optics related topics. Proficiency with all the...