Customer Service Officer

1 week ago

Toa Payoh, Singapore CITY-LINK EXPRESS & LOGISTICS (S) PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Responsibilities**:

- Handle all incoming calls from customers.
- Provide good customer services and maintain good rapport with customers.
- Ensure customer request, enquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company’s procedures.
- Work closely with team members to achieve optimum efficiency and productivity.
- To escalate any unresolved issues which cannot be completed within the agreed procedures
- To ensure enquiries received are properly recorded and followed up.
- Any other duties as and when assigned and deemed necessary.

**Job Requirements**:

- At least 1-2 year(s) working experience in a call centre or service-oriented Company.
- Possess good communication and written skills in English.
- Possess a high degree of diplomacy and tact in managing issues and difficult situations.
- Customer-oriented with good interpersonal and communication skills.
- Effective team player with a pleasant disposition and personality.
- Highly adaptable to a dynamic environment.

CITY-LINK EXPRESS & LOGISTICS (S) PTE. LTD.

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