Director of Groups, Meetings and Events

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

The Director of Groups Meetings and Events Performance & Development - Singapore is responsible for elevating Groups Meetings and Events (GM&E) performance across our Singapore hotels with a focus on process, team setup, and best practise adoption. The role will ensure maximum efficiency and embedded job skills to support GM&E leaders and team members with the delivery of set targets that are both budget related and qualitative.

What will I be doing?

As the Director of Groups Meetings and Events Performance & Development - Singapore, you will be responsible for performing the following tasks to the highest standards:

• Support the Regional Director of Sales Operations with the GM&E teams' adoption of Enterprise solutions & tools to achieve targets.
• Develop GM&E training plans and ensure that relevant team members grow and develop in their functional knowledge according to the plan, understanding customer needs and reinforcing Hilton's ways of working.
• Summarize and manage the hotel GM&E process, conducting regular sales evaluations to ensure each salesperson achieves the desired results.
• Monitor the output value of GM&E and adjust sales training actions according to market changes.
• Organize travel schedules and manage travel expenses to optimize sales force.
• Build relationships with key GM&E solution support partners and Hilton regional sales offices in partnership with the Regional Director of Sales Operations.
• Make every employee in the GM&E department aware of key GM&E initiatives launched Globally, Regionally, and locally.
• Work with Singapore Commercial Directors to achieve maximum productivity within the hotel.
• Ensure that the GM&E team effectively complete quotations, send contracts to customers and follow-up promptly, inviting customers to visit the hotel.
• Ensure that the department sends the teamwork order in a timely manner and the banquet work order is received by the relevant departments.
• Proactively collect market and industry information to share with other members of the GM&E team, capturing business opportunities and ultimately converting to business confirmations.
• Provide regular training to employees to ensure that the team is familiar with hotel products and processes, able to efficiently explore customer needs and provide professional customized services.
• Regularly analyze customer output and source market structure, anticipate market trends and design products and channels in advance to support GM&E teams with business opportunities.
• Organize and host weekly Operational Excellence meetings, as well as large-scale event communication meetings with all GM&E leaders and regular CE GM&E Leader Connect calls.
• Always ensure warm and considerate service as part of the hospitality industry.

What are we looking for?

A Director of Groups Meetings and Events Performance & Development - Singapore serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: Take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• College degree.
• Abe to work under strong pressure.
• Understand GM&E customers and have strong analytical ability.
• Have certain customer resources.
• Able to set overall business objectives and action plans best suited for the relevant hotels
• Able to formulate and implement GM&E training plans in line with Commercial needs
• Knowledgeable of political, economic and social issues, and market trends.
• Good communication skills, knowledge and ability to deal with crisis.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all