Field Service Technician

2 days ago

Ang Mo Kio New Town, Singapore TOMRA Singapore Pte Ltd Full time $48,000 - $72,000 per year

SPECIFIC RESPONSIBILITIES

  • Installation, set up, service, repair, modify, upgrade, commission, recondition, calibrate, cleaning and test of our systems.
  • Reporting on service assignments and faults (online and/or paper)
  • Training customers and new colleagues
  • Driving for long periods as required for the above; attending to some occasional call-outs outside your area; attending to call-outs outside business hours as and when required.
  • Providing excellent customer service to our customers retail outlets and occasionally to members of the public if required.
  • Monitor RVMs using TOMRA back-office systems
  • Work closely with the service team
  • Demonstrate responsibility for health and safety by safeguarding own wellbeing, avoiding risks to others, reporting hazards promptly, and complying with TOMRA SAFE Standards.
  • Any other tasks in support of the business as required
  • Manage and maintain tools, test equipment, technical documentation, and assigned van kits/spares to ensure completeness and compliance with inventory requirements.
  • Analyse areas of potential improvement of products and report to local service team.
  • Stay informed and up to date with TOMRA's RVMs and products.

Job Requirements

  • Technical/vocational qualifications (e.g., NITEC, Higher NITEC, Diploma) preferred; candidates with strong relevant experience may also be considered. Minimum 2–3 years of field service or maintenance experience with electro-mechanical systems.
  • Proven ability to independently install, troubleshoot, repair, and calibrate equipment.
  • Proficient in interpreting technical manuals, engineering drawings, and schematics.
  • Competent in basic IT applications, with familiarity in mobile applications and remote monitoring systems.
  • Demonstrated customer service orientation with strong communication skills.
  • Effective team player with the ability to work independently and adhere to standard operating procedures.
  • Must be able to manage tools, spare parts, and occasional equipment handling.
  • Willingness to travel across Singapore and attend to after-hours service callouts as required.
  • Awareness of Workplace Safety and Health (WSH) standards; compliance with WSQ safety guidelines.
  • Eligibility to work legally in Singapore。

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