Aspire Programme, Front Office

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Supervise Day to Day Operations

• Assist Front desk Manager to supervise Front Office operations according to organizational operating procedures, policies, and service standards.
• Resolve issues pertaining to guest's negative feedback and manage the complaint efficiently.
• Conduct daily pre-shift.
• Disseminate with clarity of all existing and new promotional packages.
• Collaborate closely with internal team and relevant departments to ensure seamless guest's experience.
• As and when necessary, support Front Desk with check-in, check out and cashiering transactions.
• Review manpower allocation and overtime for front office operations.
• Conduct regular audits and inspections with detailed reports to relevant teams.

Lead Service and Operational Excellence

• Conduct service audit to ensure FORBES Travel Guide standards and internal departmental standards are met.
• Recommend new ideas to enhance guest experience and revenue generation.
• Supervise the delivery of services to guests consistent to the company's core service standards, brand attributes and compliance.
• Collect and update all guest personal information, preferences, practices and interests to ensure accurate guest profile and history in OPERA.
• Respond, resolve, and review guest comments, requests, and complaints in a timely and professional manner.

Supervise Operational Risks

• Implement Marina Bay Sands Workplace Safety and Health Policy practices
• Ensure that TMs are complying with all the MBS policies and guidelines.
• Report any work incidents; may include vandalism, fights, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department.
• Supervise emergency situations.

Achieve Employee Engagement

• Being a Mentor to guide TM on their career and personal goals
• Establish learning and development plans and opportunities to enhance staff performance.
• Ensure that all team members, including themselves, are well groomed as per company standards.
• Hold regular meetings to communicate departmental updates and review operational standards
• Create a pleasant working environment that inspires the team and cultivates MBS Brand culture.

Assist Documentation, Financial and Report management

• Attend departmental meetings scheduled as required.
• Prepare scheduled reports as stipulated by management.
• Review systems and processes for workflow and productivity improvement.
• Contribute ideas and cooperate in the execution of on-going initiatives
• Implement Sands Care and Sustainability programs.
• Perform any other duties and responsibilities as and when assigned by Management

Job Requirements

Education and Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

Experience

• Less than 2 years of working experience

Other Pre-requisites

• Passionate and curious about the world of luxury hospitality
• Enthusiastic learner mindset
• Inquisitive capability
• Agile and motivated to thrive in a dynamic environment
• Effective communicator who can connect with people across all levels
• Singaporeans only

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.