Design and Experience Manager

5 days ago

Singapore HIGH NOTE HOSPITALITY GROUP PTE. LTD. Full time $70,000 - $120,000 per year

We are looking for a Design and Experience Manager who can bring together design, branding, marketing, operations, maintenance, and guest relations in one inspiring role. This is a rare opportunity for someone who thrives at the intersection of creativity and hospitality, with the ability to design meaningful spaces, shape a brand identity, oversee seamless operations, and create unforgettable guest experiences.

You will be both a hands-on creative and a thoughtful operator, ensuring our venues are beautifully designed, well-maintained, and alive with a spirit of welcome and connection.

Key Responsibilities

Design and Interior Design

  • Imagine and deliver interior design projects that capture and elevate the brand ethos
  • Develop spatial layouts, renderings, and mood boards using SketchUp
  • Create design presentations, signage, and visual assets using Adobe Photoshop, InDesign, and Illustrator
  • Collaborate with contractors and partners to ensure quality and timely delivery

Branding and Marketing

  • Strengthen and protect the brand identity across every touchpoint
  • Lead marketing campaigns, social media storytelling, and community engagement
  • Create photography, videography, and content that connects deeply with our audience

Operations and Maintenance

  • Participate in daily operations to ensure a seamless guest and team experience
  • Manage repairs, maintenance, and upkeep to keep every detail of the space safe, functional, and welcoming
  • Build strong relationships with suppliers and vendors to maintain high standards
  • Continuously review workflows and implement improvements for efficiency and excellence

Guest Relations

  • Be a host and brand ambassador, creating genuine connections with guests and partners
  • Anticipate guest needs and resolve concerns with warmth and professionalism
  • Use CRM tools and guest feedback to craft personalised experiences and lasting loyalty
Skills and Qualities
  • Proficiency in SketchUp and Adobe Creative Suite including Photoshop, InDesign, and Illustrator
  • Experience in design, branding, or marketing, ideally within hospitality or lifestyle industries
  • Knowledge of hospitality operations, facilities, and vendor management
  • Strong interpersonal and communication skills with a natural sense of hospitality
  • Project management ability with a balance of creativity and precision
  • Detail-oriented and proactive, with the ability to inspire and lead others
What We Offer
  • An aspirational role at the heart of creativity and hospitality
  • The chance to shape both the physical spaces and the brand identity of a growing company
  • Opportunities for personal and professional growth in design, leadership, and operations
  • A supportive and collaborative environment where ideas become reality

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