Manager, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Product Management (RTP & A2A Overlays)The Core Payments team is looking for a Manager, Product Management, Realtime Payments, to drive product strategy and execution for Mastercard's Account-to-Account payment solutions (RTP & A2A Overlays). Real-time payments (RTP) are experiencing significant global growth, with 60 markets now having live RTP infrastructure. Asia Pacific has solidified its position as the leader in global real-time payments, processing nearly 70% of the world's 266 billion transactions in 2023.

Mastercard is actively riding the wave of RTP growth as part of our multi-rail strategy, which is pivotal in addressing the diverse payment needs of consumers and businesses. Our suite of A2A solutions comprises the Infrastructure and Overlays, to enable multiple use-cases such as personal payments, retail & bill payments, domestic and cross-border Realtime payments.

The Role

As a manager for our Product Management team specializing in Real Time Payment solutions, you will be responsible for the following:

Product Strategy & Roadmap Development

• Define and evolve product strategy for account-to-account product across the region with a focus on use-case expansion
• Plan product roadmap in collaboration with internal stakeholders and external stakeholders including scheme operators
• Build business cases to support new product initiatives, including volume projections, rulebook finalization, and commercialization timelines

Customer & Industry Engagement

• Act as the primary product contact for external stakeholders including scheme operators and network participants
• Coordinate product socialization sessions, technical specifications walkthrough, and feedback loops to refine product features and timelines

Product Development & Feature Tuning

• Craft business requirements document from customers and collaborate with global product teams to design and enhance product features
• Work with third-party vendors to explore potential expansion opportunities
• Partner with internal teams to refine UI/UX standards and design guides to improve adoption of product

Cross-Functional Collaboration & Mobilization

• Plan and coordinate product workshops and collaborate with cross-functional teams across organization such as account management, customer delivery, finance, and legal team
• Ensure product designs meet local regulatory requirements and collaborate with legal and compliance teams to mitigate risks and uphold standards across markets
• Own the studio review process for product entry into markets including market test and commercialization, including documentation preparation and regional stakeholders approvals across different teams including, legal, finance, treasury, customer experience team, operations and technology

Performance Monitoring & Iteration

• Track product performance and monitor KPIs, gather user feedback, and iterate on features to improve usability and security.
• Prepare executive-level presentations and reporting materials by translating complex product development updates, market insights, and operational metrics into clear, strategic narratives for senior leadership meetings

Innovation & Thought Leadership

• Drive new business development through ideation and prototyping of emerging use cases
• Drive product visibility within the organization and support internal trainings

All About You

• Demonstrate passion for Digital Payments and payments industry in general
• Excellent analytical capabilities – demonstrated ability in utilizing internal and external data to manage performance and provide insights. Attention to detail is a must.
• Great communications and presentation skills, including the ability to work with people across a matrix organization at all levels
• Negotiation skills with the ability to influence and engage others under a common goal
• Flexibility and adaptability to change and uncertainty
• Excellent knowledge of Excel, PowerPoint and data modelling tools would be preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.