Raffles Health Insurance

4 days ago

Macpherson, Singapore Raffles Medical Group Ltd Full time $40,000 - $60,000 per year

Responsibilities:

  • Assist in Shield product administrative – including Change of Plan, Cancellation, Adding or Remove Rider, Renewal, Projection and Deduction File
  • Reconciliation of the CPF files and alert supervisor of any discrepancy
  • Ensure transactions are processed promptly and accurately within the TAT (especially transactions involved with CPF payments)
  • Escalate any system or process errors and provide root cause investigation to prevent future repeated errors
  • Identifying PS processes that has room for improvements on re-engineering and implement LEAN methodology to streamline processes to improve operation efficiency
  • Act as subject matter expert (SME) for PS processes, procedures and provide system / business requirements
  • Work closely as a team with other departments to ensure smooth operation transactions
  • Review and update PS SOP on regular timely basis
  • Act as escalation point, to raise defect / system bug to retest for system enhancements
  • Perform end to end User Acceptance Testing (UAT)

Requirements:

  • Possess minimally a Diploma
  • Preferably with minimally a year of experience in Insurance or relevant industries
  • Has good knowledge of the policy services processes, including Private Integrated Shield products and processes
  • Candidates with project experiences will be advantageous
  • Sensible judgement and meticulous attention to details
  • A self-starter of great working attitude with minimum supervision
  • Good negotiation and interpersonal skills
  • Good team player

Kindly note that only shortlisted candidates will be contacted.

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