Client Support Specialist – Immigration Services

14 hours ago

Singapore AIMS MANPOWER SOLUTIONS PTE. LTD. Full time $36,000 - $42,000 per year

Job Title: Client Support Specialist – Immigration Services

Location: Tanjong Pagar

Salary range : $3,000 to $3,500 + Incentive + Bonus

Job Summary:

We are seeking a proactive and customer-focused Client Support Specialist to manage and assist clients throughout their Asia, US, Canada, and Singapore visa application processes . This role involves direct client interaction, documentation support, case follow-up, and coordination with internal and external stakeholders to ensure smooth and timely visa submissions.

Key Responsibilities:

  • Act as the primary point of contact for clients applying for US, Canada, and Singapore visas.
  • Provide end-to-end support in documentation, application preparation, and submission processes.
  • Assist clients in understanding visa requirements, eligibility criteria, and timelines.
  • Ensure accuracy and completeness of client documentation before submission.
  • Schedule and coordinate client appointments with embassies, consulates, or visa centers.
  • Liaise with internal processing teams and third-party service providers as required.
  • Maintain updated knowledge of immigration policies, procedures, and regulation changes.
  • Provide timely updates to clients on the status of their applications.
  • Handle inquiries, resolve issues, and escalate complex cases to senior team members when needed.
  • Maintain and update CRM or case management systems accurately.

Requirements:

  • Bachelor's degree in any discipline.
  • 1–3 years of experience in immigration, client servicing, or administrative roles.
  • Knowledge of US, Canada, or Singapore immigration processes is highly preferred.
  • Excellent communication skills (spoken and written English).
  • Strong attention to detail and organizational skills.
  • Ability to manage multiple cases and prioritize effectively.
  • Customer-centric approach with a problem-solving mindset.
  • Proficiency in MS Office and CRM tools.

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