Senior / Executive Assistant, Education (6 months contract)

5 days ago

East Region, Singapore Yayasan MENDAKI Full time $40,000 - $60,000 per year

Job Summary

The Executive Assistant (MTS) is responsible for identifying and attending to customer needs and expectations, delivering service requests, ensuring the customer receives an exemplary service by being efficient, knowledgeable and consistent in delivery, with the objective of achieving first contact resolution, via all front-facing channels (hotline, walk-ins & Contact Us webform).

He/She is also responsible for rendering largely administrative and logistical support to ensure smooth operationalisation of the organisation's products, interventions and services. He/She must assist in data collection and clean-up for compilation of data reporting.

He/She typically is expected to work between 8:30 a.m. to 6:00 p.m. on weekdays in an office environment. However, he/she may be required to work over weekends and public holidays to ensure backlog is cleared. Meticulous and analytical, he/she is required to explore alternative solutions and analyse feasibility of plans. He/She is expected to work independently and coordinate closely with internal and external stakeholders to implement new processes, to come up with innovative solutions and achieve greater efficiency.

Although he/she is expected to work in an indoor environment, he/she may need to travel to satellite centres/external venues for meetings. He/She is eager to serve others, has excellent organisation and administrative skills and can adapt to using various systems and forms of technology.

Key Responsibility Areas

Administrative Support

1)    Support District Officers to gather key information from customers and perform back-end registrations

2)    Perform data entry for bulk student registrations

3)    Checks / verifies documents (eg, payslips, students' grades, etc) submitted by customers

4)    Checks / verifies invoices for payment processing.

5)    Collates and cleans up data for analysis and / or projections.

6)    Supports District Officers (DOs) in following up with centres to ensure all report submissions are timely and complete.

7)    Supports District Officers in the procurement of letter shopping services when required.

8)    Render logistical support for packing of books/collateral/ uniforms and support order collation when required.

9)    Documents all work processes under his/her scope.

Customer Service

1)    Ensure all calls received via the hotline are attended to within 5 working days.

2)    Ensure all cases received via the "Contact Us" webform are attended to within 5 working days.

3)    Ensure end-to-end case resolution with follow-ups in between.

4)    Ensure follow-ups with customers on outstanding payments.

Requirements

  • 2 – 3 years with relevant experience preferred.
  • A diploma in Business Administration/Operations Management/Accountancy or other related disciplines is preferred.
  • Those who have held positions as School Programmes Executive or CCA Programmes Executive would have an added advantage.
  • Good interpersonal skills and ability to manage stakeholders across different levels.
  • Meticulous, detail-oriented and organised.
  • Good problem-solving skills with a high sense of ownership.
  • Able to work independently and within a team.
  • Task-oriented individual with a good ability to multitask.
  • Knowledge of Microsoft Office applications and proficiency with Excel will be an asset.

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