
Insurance Claim Executive
5 days ago
Responsibilities:
. Coordinate with Claims Advisors on information and documents to support claims negotiation and settlement
. Coordinate with Customer Service Coordinators to ensure accurate and timely submission of Letter of Demand (LODs)
. Negotiate with insurers on claims offers on behalf of customers (un-insured losses claims, loss of use/rental, etc.)
. Gather, analyse and present evidence/information on complex claims cases to support in getting customers a fair deal on liability judgements and claims offers
. Provide accurate and timely advices on claims offers and updates on status to Claims Advisors and customers
. Ensure timely closure of claims and escalate cases to direct manager on overdue / low insurers offers
. Submit Refund forms for claims due to customers and/or companies upon receiving insurers payment confirmation
. Provide timely updates and details of insurers claims payments to customers and/or companies. Ensure related reports are updated whenever there is a change in case status
. Ensure all claims document/information are organised and updated to ensure easy visibility/tracking and retrievable:
. Sort and place physical files/documents based on category and status of each claim at designated area
. Update related reports/records for on-time tracking of status.
. Submit closed cases to CSCs for secured storage. Assist in such filing where required
. Carry out claims processes diligently to achieve company's KPIs (Claims Settlement, Accounts Receivables, etc.)
. Actively initiate/participate to improve such processes when required
. Support in updating or provision of such report(s) on bi-monthly basis or other period specified by management
Requirements:
. At least 2 years of working experience handling Motor Insurance
. Minimum GCE O level.
. Independent individual who is able to multi-task in a fast-paced environment
. Meticulous, committed and a strong team player.
Working hours:
Mon - Thurs 8:30 a.m. - 6 p.m.
Fri 8:30 a.m. - 5:30 p.m.
Alternate Sat 8:30 a.m. - 12:30 p.m.
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