Customer Service Executive Alexandra/Up to 3.5K

2 weeks ago

Alexandra Estate, Singapore GOOD JOB CREATIONS (SINGAPORE) PTE. LTD. Full time $4,000 - $6,000 per year

[Job ID: ]

Responsibilities:

  • Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
  • Follow up closely with internal parties for resolutions.
  • Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
  • All customer service request and any follow-up interaction is logged into CRM accurately and timely.
  • Assist in processing and invoicing Local and Export spare part orders.
  • Preparation and generation of weekly customer service report, weekly and monthly report to BU and HOD.
  • Spare parts inventory management.
  • Perform other assigned duties and/or project work.

Requirements:

  • Possess a positive mind-set with a "CAN-DO" attitude, and passion to deliver quality customer service.
  • Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
  • Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

EA Personnel Name: Chan E Cheng Simone
EA Personnel Registration Number: R
EA License No.: 07C5771

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