Admin Officer

2 weeks ago

Tanjong Pagar, Singapore Singapore Business Federation Full time $25,000 - $40,000 per year

Support in daily membership operational matters, with focus on customer service support for inbound and outbound emails and calls relating to membership matters.

Job Responsibilities:

  1. Man Membership hotline and manage emails on membership matters
  • Inbound calls: Attend to telephone enquiries from members including invoicing and membership fee queries in a professional and customer-centric manner.
  • Outbound calls: Contact selected SBF members to inform the members on membership-related matters and address queries during the call.
  • Follow communication scripts for both inbound and outbound calls.
  • Maintain ownership of calls throughout and follow-up with membership team on escalated matters.
  • Attend to email enquiries from members and public on membership matters.
  • Follow up on members' enquiries and requests for assistance.
  • Ensure that all calls and emails are recorded in SBF's Customer Relationship Management (CRM) system for tracking and quality assurance.
  • Create and maintain record types of queries raised, for service review and improvement.

2. Update membership database

  • Contact companies to verify changes in company's status.
  • Update changes to organisation and individual records from contacting members, and from incoming emails and calls from members.
  • Perform updates arising from checking returned mailers sent back to the membership team.

3. Other general administrative duties

  • a) Undertake any other ad-hoc admin tasks as and when assigned.

Job Requirements:

  • Preferably 2-5 years relevant working experience performing customer-facing duties in Customer Service, Call Centre or other relevant sectors that involve interacting with customers.
  • Able to commence work immediately or within short notice
  • Able to work physically in office
  • Able to work independently & able to work as a team
  • Good Interpersonal Skills, Meticulous and Detail Oriented

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