Maintenance Team Engineer

3 days ago


West Region, Singapore M Products Pte Ltd Full time $40,000 - $60,000 per year

Responsibilities:

  • Provide technical support to customers via Phone, Chat, Email and onsite support
  • Support handling will be 24x7 and rotating shift is required
  • Diagnose faults and troubleshoot technical issues
  • Communicate complex technical concepts in layperson's terms
  • Managing and interpreting customer requirements - listening to clients and using astute questioning to understand, anticipate and exceed their needs
  • Coordinate with other Technical Support team members to escalate cases with unresolved issues to respective product vendor
  • Maintain a close-loop with the product vendor to identify and support new product solutions based on direct and indirect prospect feedback as well as security industry trends
  • Continuous Learning in IT industry, particularly new security products and solutions
  • Any other ad-hoc duties as required or assigned

Requirements:

  • Singaporean only
  • IT or relevant discipline
  • Fresh graduates with Higher Nitec or diploma are welcome
  • Experience with networking OR cybersecurity solutions deployment is preferred
  • Proficiency in English and strong communication skills particularly over the phone and with email
  • Ability to work individually and within a highly collaborative team setting
  • Highly motivated, fast learner, passionate to learn new product solutions and technology


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