
Retail Sales Consultant
5 days ago
**Roles and Responsibilities**
- Follow up with prospects and arrange consultation sessions
- Gather and collate CRM information
- Achieve high customer satisfaction by building long term relationships between the brand and customers. This includes working closely with customers on after service issues.
- Conduct the consultation in a confident and professional manner whilst maintaining the relationship with the client
- Actively drive your product and Feng Shui knowledge by keeping up to date with trends, participating in store training, updating yourself on all product lines and be familiar with the competition
- Support control and management of stock in line with management direction
- A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
- Maintain the best retail gallery conditions at all times. E.g. cleanliness, safety, security etc.
- Support all ad-hoc duties as assigned by the Gallery Manager
- Ensure all Company policies and procedures are adhered to.
**Requirements**:
- Service-oriented with a passion for Feng Shui
- Willing to work retail hours (Mon to Fri, 12am to 8pm, Sat, 10am to 6pm)
- Good team player and ability to work on own with high levels of motivation to thrive in a demanding and fast paced environment
- A commitment to achieving and exceeding targets whilst focusing on clients’ needs and experience
- Excellent communication, organisational and time management skills.
- Excellent personal presentation
- Positive, proactive, eager to learn and possess a "can-do" attitude
- Excellent verbal and written communication skills (Proficiency in a second language is a plus)
- Experience from jewelry or high-end luxury retail industry is a plus
**Please note that training will be provided.**
**Job Type**: Full time (Permanent)
Probation Period: 3 months
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