Operations Analyst and Service Support

7 days ago

Singapore TANGSPAC CONSULTING PTE LTD Full time

**Position: Operations Analyst and Service Support**
**Employment Type: 1-year Agency Contract (Highly Renewable)**
**Location: Central**
**Mode of work: Onsite
**Job Objectives**

Operation Analyst and Service Support for GIPS units with key focus on Resource management and operations related activities.

**Key Responsibilities**
- Resource management, eg, resource creation/maintenance in HR system, onboarding/offboarding/contract extension and headcount tracking and reporting, including system access
- Work closely with hiring/line managers to manage the on boarding and off boarding of staff
- Coordinate and support review and management of audit, risk and compliance tasks in GIPS, eg. ASDS, KRCSA, Internal and External audit requests
- Support continuous review and improvement of Audit/Compliance and the On/Off-boarding process for greater effectiveness and efficiency.
- Other improvements and automation initiatives to improve existing process and functions.
- BCM and Covid19 Management and reporting
- PPM management and reporting
- Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
- Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning, On/Off boarding and other operational activities of the Operational Support function.
- Support other Operational resources managing Reporting & Analytics deliverables.
- Manage and support floor logistics such as stationery, documentation destruction, sorting of mail, courier services and approvals for division head.
- Coordinate and support seating plans for GIPS occupied floors.
- End to End management of resource details, numbers, budgets and allocations for Perm, Temp and Vendor resources across GIPS units
- Ensure process documents are organized, updated and maintained on allocated folders
- Support with transformation initiatives when required.
- Support employee engagement initiatives, eg. training and special projects/assignments Coordinate and support manpower budgeting, tracking and reporting across GIPS units

**Requirements (Must Have)**
- Proficient in Microsoft Excel with VLOOKUP and running macros
- Familiarity with vendor and invoice management processes
- Proficient in using PowerPoint for creating presentations and reports
- Independent, proactive and self-starter with excellent interpersonal and communication skills.
- Strong analytical and good problem solving skills.
- Ability to work in a fast-paced and team-oriented environment.
- Strong written and oral communication skills
- Organized, methodical and detailed
- Able to multitask and handle multiple priorities
- Able to work independently and in a team
- Dedicated and hardworking with high degree of accountability and integrity
- Good follow up in tracking updates from various parties for closure on a week to week basis.
- Proficient in performing document updates and maintaining standard operating procedures and SharePoint site content updates as required.
- Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc. Responsible and takes pride in meeting deadlines.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

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